I bought a pair of Men's Ultrashot * tennis shoes and for the first time in over ** yea...

GetHuman-cjanton's customer service issue with K-Swiss from October 2019

Help with my K-Swiss issue
The issue in GetHuman-cjanton's own words
I bought a pair of Men's Ultrashot * tennis shoes and for the first time in over ** years of playing tennis got "tennis toe" on both feet. The pain was so bad I had to visit Urgent Care. This happened after only two times using the shoe. Since the shoes were worn the store which sold them to me said K Swiss had a strong customer record of helping out a situation like this. By the way, the shoe felt great in the store but I believe the hard toe of the shoe caused my problem. My question is this: can you help me with a credit or another pair of shoes? I would hate to give away a $*** pair of tennis shoe....Thank you for your time. Chris Anton

GetHuman-cjanton did not yet indicate what K-Swiss should do to make this right.

How GetHuman-cjanton fixed the problem
I spoke with a K-Swiss employee who suggested I visit with the retail store which has a relationship with K-Swiss.
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K-Swiss

Customer service issue
Reported by GetHuman-cjanton
Oct 21st, 2019 - 3 years ago
Fixed
GetHuman-cjanton shared how to fix
Seen by 14 customers so far
Similar issue to 202 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-cjanton started working on this issue
Oct 21st, 2019 8:26pm
GetHuman-cjanton confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 9:07pm

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