I initially emailed K-Swiss on July * and have received no response. My email read as...

GetHuman-janevanc's customer service issue with K-Swiss from July 2018

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The issue in GetHuman-janevanc's own words
I initially emailed K-Swiss on July * and have received no response. My email read as follows:***I ordered a pair of Women’s BigShot Light * tennis shoes from your website (order number *********) on March **th. I am a new Pickleball player and have been wearing these shoes twice a week to play since they arrived in early April. Unfortunately, the soles have worn quite poorly as you can see from the attached picture. Given that I have not worn them frequently and as a beginner, my play has not been very hard, I strongly feel that two and a half months is far too short a time for them to have worn out. Therefore, I am writing to request a replacement pair if possible. Thank you for your consideration.**Now I have product quality and customer service issues both with K-Swiss

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K-Swiss

Customer service issue
Reported by GetHuman-janevanc
Jul 7th, 2018 - 5 years ago
Fixed
Seen by 14 customers so far
Similar issue to 17 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-janevanc started working on this issue
Jul 7th, 2018 5:35pm
GetHuman-janevanc indicated the issue is not fixed yet.
Jul 9th, 2018 11:33am