I received an email touting the new website and offering a **% off promotional code cou...

GetHuman-robertil's customer service issue with K-Swiss from June 2018

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The issue in GetHuman-robertil's own words
Responding to KSwiss offer ... I received an email touting the new website and offering a **% off promotional code coupon for "re-registering" with the KSwiss website. I believe the coupon code was supposed to be: 'welcome back'. This was around the middle of May '****. After re-registering and placing an order for * pair of: *****-***- M, SIZE *.* (white) the order was not recognizing the coupon... So i then emailed KSwiss from their website and NEVER heard from them again. I emailed them like *-* times over the next ten days and finally gave up. Could not find a telephone number for Corporate Office, which is also a terrible business decision on KSwiss part. I have been a LOYAL customer since KSwiss was in Pacoima ( the better part of ** years I knew the original owners, too. Please make this right. Never have had so much trouble trying to buy before, but I now want the offer: **% OFF
There is no customer service TELEPHONE number
I would like what they offered: a pair of shoes as above for ** % OFF
Been purchasing shoes for over ** years from KSwiss. Knew the original owners in Pacoima
Tried emailing through website * times with absolutely NO RESPONSE
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K-Swiss

*****-***-M Size *.* (white)
Customer service issue
Reported by GetHuman-robertil
Jun 18th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 14 others
0 customers following this

Timeline

GetHuman-robertil started working on this issue
Jun 18th, 2018 6:48pm
GetHuman-robertil shared this issue with followers on Twitter
Jun 18th, 2018 7:00pm