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GetHuman-inghi's customer service issue with K-Swiss from June 2018

Help with my K-Swiss issue
The issue in GetHuman-inghi's own words
Playing a tennis match on court ... I am wearing a brand new K-Swiss ladies tennis shoe which I purchased a few years back. I am getting back into tennis as I did not have time to play last few years. In my *nd tennis game back with these K-Swiss ladies tennis shoe, the ***'s of the bottom became undone while playing and I tripped and fell and twisted ankle. I had to default my match. Does K-Swiss offer any advice how to handle this situation, any warranty or customer service satisfaction? As the shoes were purchased few years back, I do not have any receipt. I have another new pair as well unworn as well. Shoes were purchased new and the bottom should not become undone. As tennis shoes are very expensive these days, I would like K-Swiss to offer back some credit or exchange policy even though these may be older model brand new shoes.
This was especially frustrating because I never expected the shoe to loosen from the sole while playing a match and getting injured.
They could make this right by offering some credit.
I have relied on K-Swiss shoe brand for many years and previously never had any issue. I have recommended K-Swiss brand to friends in the past.
Nothing else tried yet.
I have an issue with K-Swiss too
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K-Swiss

Tennis shoe Ladies
Customer service issue
Reported by GetHuman-inghi
Jun 1st, 2018 - 5 mons ago
I have an issue with K-Swiss too
Fixed
Seen by 14 customers so far
Similar issue to 560 others
0 customers following this
Items needed
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Email address on the account (if applicable)
Timeline
GetHuman-inghi started working on this issue
Jun 1st 3:07pm
GetHuman-inghi indicated the issue is not fixed yet.
Jun 2nd 9:38pm
GetHuman-inghi indicated the issue is not fixed yet.
Jun 2nd 9:39pm
GetHuman-inghi indicated the issue is not fixed yet.
Jun 4th 3:34am
GetHuman-inghi indicated the issue is not fixed yet.
Jun 4th 3:35am
GetHuman-inghi indicated the issue is not fixed yet.
Jun 4th 3:35am
GetHuman-inghi indicated the issue is not fixed yet.
Jun 4th 3:35am
GetHuman-inghi indicated the issue is not fixed yet.
Jun 4th 3:36am
GetHuman-inghi indicated the issue is not fixed yet.
Jun 4th 5:09pm
GetHuman-inghi indicated the issue is not fixed yet.
Jun 4th 5:15pm