Hi. I just received my Juul and my recharger which is portable. I was able to register...

GetHuman-cindyloe's customer service issue with Juul from November 2019

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The issue in GetHuman-cindyloe's own words
Hi. I just received my Juul and my recharger which is portable. I was able to register my Juul But I am having a problem with registering the portable charging device. I have the numbers on the bottom by the plug and have tried to enter them on your site and it is not successful. It keeps saying it’s the wrong number. SNE*MMA*HW * MN ACC***. * I have looked and looked and see no instructions for the registration on the portable charger other than to look by the plug to get the number. I did that and tried to enter it and it’s not working. Can you tell me what portion of the above number I should enter? I am spent about an hour and a half trying to get the sorted out And I would appreciate your help.

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Juul

Customer service issue
Reported by GetHuman-cindyloe
Nov 4th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 7251 others
0 customers following this

Timeline

GetHuman-cindyloe started working on this issue
Nov 4th, 2019 11:19pm
GetHuman-cindyloe indicated the issue is not fixed yet.
Nov 8th, 2019 1:49am
GetHuman-cindyloe indicated the issue is not fixed yet.
Nov 8th, 2019 1:53am