Let me start by saying that I have quit smoking cigarettes and am exclusive to Juul. I...

GetHuman-ronswhit's Problem With the Pods issue with Juul from August 2019

Help with my Juul issue
First: share to improve GetHuman-ronswhit's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ronswhit may need:
Username, Password, and Email address on the account
The issue in GetHuman-ronswhit's own words
Let me start by saying that I have quit smoking cigarettes and am exclusive to Juul. I love the product and have purchased a second device. Obviously, my favorite is the classic tobacco *.*.****This isn't without issue though. I purchase a * pack every *-* days so this is kinda expensive. I think for every ** pods * will leak quite badly. I finally made a claim after * of the * in my pack leaked.***I was shocked when they sent me a * pack and * of these leaked too. First I was unhappy that it was a * pack when it was replacing a * pack, but to have * leak so bad from the top was quite upsetting.***This is my JUUL Case *********from the leaking pods. I tried to reach out in the email from the claim but it kept coming back. I'm hoping you can help. I have followed the instructions exactly how they're laid out and for the most part there's zero issue. I'm not sure why some leak and some don't. Some leak on top and some on the bottom. I have realized that if I take the pod out of the device at night time it seems better but that's not always the case. Can you please find out why they didn't send me the * pack that had an issue and if there's anything that can be done about the pods leaking? I'd be very Grateful if you could help. I'm very loyal to juul now and I hope to have that same loyalty in return.*****Thanks so much,****Ron Whiting******-***-****

GetHuman-ronswhit did not yet indicate what Juul should do to make this right.

How GetHuman-ronswhit fixed the problem

We are waiting for GetHuman-ronswhit to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Juul customer problems.
How Do I Recover My Account Access with Juul?What do I do if I'm having problems with defective JUUL pods?Can you return a broken JUUL?
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Problem With the Pods issue
Reported by GetHuman-ronswhit
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 38 customers so far
Similar issue to 6035 others
0 customers following this


GetHuman-ronswhit started working on this issue
Aug 2nd, 2019 4:43pm