Myriad of problems.....this is my second Juul, first one was great, never any problems...

GetHuman-martybei's customer service issue with Juul from July 2019

Help with my Juul issue
The issue in GetHuman-martybei's own words
Myriad of problems.....this is my second Juul, first one was great, never any problems. Lost it and bought another......since purchasing this second one, always problems, won’t stay engaged, pull the pod, shake to get the air bubbles out, replace, doesn’t vape, pull it out again, turn it replace only **% of time it works, pods with this one, leak all the time, never get to finish one, so I went the website.....couldn’t get age verified...called customer service....spent over half hour on the phone, he tried very hard, but by now I’m so frustrated, not only with your product, but the inability to contact the company directly......I get the Age verification , necessary. But now after quite a bit of time trying to work thru it.......I’ve had it....I’ve wasted time, money....a lot since the pods leak with this one so I don’t get the longevity like the last one.........I don’t want to talk to a third party, the website is difficult to maneuver.........this is about a company not backing their product. ******** for what u charge

GetHuman-martybei did not yet indicate what Juul should do to make this right.

How GetHuman-martybei fixed the problem
Spoke to the owner of the shop."he replaced*Thanks
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Juul

Customer service issue
Reported by GetHuman-martybei
Jul 26th, 2019 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 5902 others
0 customers following this
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Timeline

GetHuman-martybei started working on this issue
Jul 26th, 2019 11:01pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:02pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:02pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:02pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:02pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:02pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:02pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:03pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:03pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:03pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:03pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:03pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 26th, 2019 11:03pm
GetHuman-martybei indicated the issue is not fixed yet.
Jul 29th, 2019 3:10am
GetHuman-martybei indicated the issue is not fixed yet.
Jul 29th, 2019 3:10am
GetHuman-martybei indicated the issue is not fixed yet.
Jul 29th, 2019 3:10am
GetHuman-martybei indicated the issue is not fixed yet.
Jul 29th, 2019 3:11am
GetHuman-martybei confirmed the issue is fixed. Hooray!
Jul 31st, 2019 11:10pm

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