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Juul Customer Service

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Juul's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Juul.

How Do I Recover My Account Access with Juul? Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide confidential information... Read more

How long does a Juul pod last? A Juul pod typically lasts for about 200 puffs, equivalent to a pack of cigarettes. However, the duration may vary depending on the... Read more

Is it safe to charge my Juul device overnight? We do not recommend charging your Juul device overnight. While Juul devices are designed with safety in mind and have built-in precautions,... Read more

Can I refill Juul pods with my own e-liquid? No, it is not recommended to refill Juul pods with your own e-liquid. Juul pods are designed to be used with Juul's proprietary e-liquid... Read more

What is the nicotine content in Juul pods? The nicotine content in Juul pods is 5% or 3% by weight, which is equivalent to 59 mg/mL and 35 mg/mL respectively. Each Juul pod is... Read more

Are Juul devices safe to use during pregnancy? No, Juul devices are not safe to use during pregnancy. The use of any nicotine products, including e-cigarettes like Juul, can potentially... Read more

Are there any age restrictions for purchasing Juul products? Yes, there are age restrictions for purchasing Juul products. In the United States, the legal age to buy tobacco products, including... Read more

There's more!

Click below to show 4 more questions, answers, and complete guides to common Juul customer support problems.

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Recent reasons customers contacted Juul:

To whom it may concern:*I began using juul has an alternative to smoking cigarettes abo...

It has me verify age and after selfie just takes me right back to the first step. *We h...

Good Morning,**I *m Yorel Ktech, person in charge of @zigzaboo instagram *s account, th...

Hi, my name is Kevin Brzuziewski. For about * years, I ran an account on Instagram whic...

my **, year old son almost died from your product, first visit to er room, they could n...

I was trying to order the freak it online the free starter kit. As I was trying to orde...

My Juul stopped charging properly and burned through pods . They sent me a replacement...

Hello, *I'd first like to say thank you to Juul for helping me quit smoking. I've been...

Just want to let Juul know that after decades of smoking, my husband and i were down to...

I had trouble logging into my account, now I logged into my account I am trying to orde...

My boyfriend consumes juul, and I'm worried about his health.*He is a singer and loves...

Hi I had ordered a juul device because I thought I had lost mine so I purchased one on...

I just ordered from Juul using the coupon they sent me and I was supposed to get $* off...

Hi I bought a pack of * Juul pods and one of them all leaked out into the plastic I don...

Look im human i got addicted to cigarettes at ** and started juul at ** when i was lega...

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Does GetHuman work with Juul?

GetHuman does not work with Juul's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Juul at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Juul's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!