I purchased two packs of mango pods from a smoke shop in Longmont, Colorado and they ar...

GetHuman-awalther's customer service issue with Juul from January 2019

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The issue in GetHuman-awalther's own words
I purchased two packs of mango pods from a smoke shop in Longmont, Colorado and they are definitely fake. Batch number on both boxes is the same, taste is absolutely horrible, they don't fit properly in my device, the wicks are shaped like a handlebar mustache, the serial number is not listed on the back of the foil packs, the pod caps are a different color and the juice is darker and thicker than normal. I would like to find out if I can get them replaced and I would also like to report this retailer as a seller of counterfeit product.
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Customer service issue
Reported by GetHuman-awalther
Jan 24th, 2019 - 3 mons ago
I have an issue with Juul too
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Seen by 4 customers so far
Similar issue to 2648 others
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GetHuman-awalther started working on this issue
Jan 24th 10:48pm