To whom it may concern, I am just writing to you as a converted Juul user with an alarm...

GetHuman2020712's customer service issue with Juul from January 2019

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The issue in GetHuman2020712's own words
To whom it may concern, I am just writing to you as a converted Juul user with an alarming situation. I live in Australia and as you know it’s not possible to buy your product here but as it had been such a great solution for me to quit smoking cigarettes I have been ordering from various websites and third parties to get your products shipped to Australia . I have been enjoying success with this out of some vendors until I was directed to a site that is pretending to sell authentic Juul products out of China . I placed a sizable order with them and have received counterfeit goods . Being a regular user of your products I noticed this immediately. I have requested a refund with no reply and I am wondering if you would be interested in inspecting these products with the view to a potential investigation . I would be happy to send them to you for analysis along with their details in order for you to potentially shut them down . I am very upset by this as they are not only making money from your brand reputation but they are placing questionable and potentially very harmful products into the market posing as Juul . Please let me know it this is of any interest to you and I can arraigned to ship these counterfeit goods to you . *Thank you *Sincerely*Andrew

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Juul

Customer service issue
Reported by GetHuman2020712
Jan 23rd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2607 others
0 customers following this

Timeline

GetHuman2020712 started working on this issue
Jan 23rd, 2019 5:38am

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