I have * juul devices, all of which I have owned for less than a year. And Juul has in...

GetHuman1968919's customer service issue with Juul from January 2019

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The issue in GetHuman1968919's own words
I have * juul devices, all of which I have owned for less than a year. And Juul has indeed been the key for me in stopping smoking, cold turkey. However, ALL of my devices are ceasing to hold a charge. I'm lucky if any of them will hold a charge for more than an hour. I'd like to replace all of them, but to do that I have to register them, and the serial numbers are so small that I (at age **) cannot read them. Also, the warranty policy only allows me to replace one every so often, and by the time that time expires many of them will be out of warranty. I want to know if this is normal - and if there's a way to get them replaced without having to figure out a way to register them without serial numbers.
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Juul

Customer service issue
Reported by GetHuman1968919
Jan 15th, 2019 - 9 mons ago
I have an issue with Juul too
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GetHuman1968919 started working on this issue
Jan 15th 2:40pm
GetHuman1968919 shared this issue with others over email
Jan 15th 2:40pm
GetHuman1968919 indicated the issue is not fixed yet.
Jan 16th 3:05pm