I have tried to get * packs of pods replaced, boths mango packs leaked all over the pla...

GetHuman1967560's customer service issue with Juul from January 2019

5 views
 | 
2470 similar
 | 
0 following
Help with my Juul issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Juul help.
Before contacting them, items GetHuman1967560 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1967560's own words
I have tried to get * packs of pods replaced, boths mango packs leaked all over the plastic packaging and inside my juul and mouth, i bought a two pack from a smoke shop and thought it was their fault they were leaking but made a request anyway, they tell me i have to ship everything back at which point i had already thrown the leaky pods away... so i go to another store to buy a * pack of mango this time, hoping i just got a faulty pack last time, unfortunatly these leaked too, not in the package but all over my device and in my mouth... waste of ** dollars, I have been using juul consitently for * years now and mint never leaks, I know its not the device because I currently have a mint pod in it working fine. Please fix this as the replacement process online is a pain
GetHuman1967560 did not yet indicate what Juul should do to make this right.
I have an issue with Juul too
How GetHuman1967560 fixed the problem
We are waiting for GetHuman1967560 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Juul customer problems.
How Do I Recover My Account Access with Juul?What do I do if I'm having problems with defective JUUL pods?Can you return a broken JUUL?
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1967560 fixes it.
This email address isn't valid

Juul

Customer service issue
Reported by GetHuman1967560
Jan 15th, 2019 - 9 mons ago
I have an issue with Juul too
Not resolved
Seen by 5 customers so far
Similar issue to 2470 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1967560 started working on this issue
Jan 15th 6:50am
GetHuman1967560 shared this issue with others over email
Jan 15th 6:51am