Dear Juul Support,*I was recently notified that JUUL is not able to verify that I am an...

GetHuman-kayjaysw's customer service issue with Juul from January 2019

14 views
 | 
2439 similar
 | 
0 following
Help with my Juul issue
First: share to improve GetHuman-kayjaysw's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kayjaysw's next move: talk to Juul when they open.
Juul's call center is closed now. We will send GetHuman-kayjaysw a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-kayjaysw may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-kayjaysw's own words
Dear Juul Support,*I was recently notified that JUUL is not able to verify that I am an adult ** years of age or older and am now unable to buy JUUl products online, when in fact a I am ** years of age. Is there anyway I could be re-verified? I took a picture of my passport and myself and everything. The photo of me in my passport does look a lot different than what I look like now, but that picture was taken when I was still in High School. I would have never imagined so much trouble to be verified for purchases for someone who is in fact old enough to be purchasing your products. I find this to be absolutely ridiculous and would like to have some kind of email or form of contact I can use to be able to reach someone in charge of JUUl's Identification verification methods.
GetHuman-kayjaysw did not yet indicate what Juul should do to make this right.
I have an issue with Juul too
How GetHuman-kayjaysw fixed the problem
We are waiting for GetHuman-kayjaysw to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Juul customer problems.
How Do I Recover My Account Access with Juul?What do I do if I'm having problems with defective JUUL pods?Can you return a broken JUUL?
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kayjaysw fixes it.
This email address isn't valid

Juul

Customer service issue
Reported by GetHuman-kayjaysw
Jan 13th, 2019 - 9 mons ago
I have an issue with Juul too
Not resolved
Seen by 14 customers so far
Similar issue to 2439 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-kayjaysw started working on this issue
Jan 13th 11:46pm