Dear Juul Support,*I was recently notified that JUUL is not able to verify that I am an...

GetHuman-kayjaysw's customer service issue with Juul from January 2019

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The issue in GetHuman-kayjaysw's own words
Dear Juul Support,*I was recently notified that JUUL is not able to verify that I am an adult ** years of age or older and am now unable to buy JUUl products online, when in fact a I am ** years of age. Is there anyway I could be re-verified? I took a picture of my passport and myself and everything. The photo of me in my passport does look a lot different than what I look like now, but that picture was taken when I was still in High School. I would have never imagined so much trouble to be verified for purchases for someone who is in fact old enough to be purchasing your products. I find this to be absolutely ridiculous and would like to have some kind of email or form of contact I can use to be able to reach someone in charge of JUUl's Identification verification methods.
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Customer service issue
Reported by GetHuman-kayjaysw
Jan 13th, 2019 - 9 mons ago
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GetHuman-kayjaysw started working on this issue
Jan 13th 11:46pm