I have a maroon Juul, after the gas station nearby my house stopped selling due to teen...

GetHuman-amyymor's customer service issue with Juul from January 2019

2430 similar
0 following
Help with my Juul issue
First: share to improve GetHuman-amyymor's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-amyymor's next move: call Juul.
The best way to get your problem resolved is to tap the button below to start calling Juul. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-amyymor's own words
I have a maroon Juul, after the gas station nearby my house stopped selling due to teens in the area trying to get away with not having their ID, I joined the *auto ship and received the Juul which I fell in love with. I previously had a silver one and when I went to claim warranty because it stopped charging, I received a regular one in the mail. I am reaching out for a number of reasons.*The first one being that I would like to return the regular colored Juul and claim the silver one. *The second being that my maroon one has stopped working. I pushed up through the bottom where the charging port is to clean the inside where the pod is placed and as I took it out more to see why it wasn't lighting up, I discovered that the waxish paper surrounding the inside was "melted" into the device and could tell that the reason I had a hard time removing the inside was because it had been jammed. It's difficult to explain, so I can provide videos and pictures of its current state.
GetHuman-amyymor did not yet indicate what Juul should do to make this right.
I have an issue with Juul too
How GetHuman-amyymor fixed the problem
We are waiting for GetHuman-amyymor to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Juul customer problems.
How Do I Recover My Account Access with Juul?What do I do if I'm having problems with defective JUUL pods?Can you return a broken JUUL?
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-amyymor fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-amyymor
Jan 13th, 2019 - 9 mons ago
I have an issue with Juul too
Not resolved
Seen by 3 customers so far
Similar issue to 2430 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
GetHuman-amyymor started working on this issue
Jan 13th 5:58am