Hello. I am a frequent Juul user & just recently bought a pack of cool mint pods. When...

GetHuman-ellemcha's customer service issue with Juul from December 2018

12 views | 2164 similar | 0 following
Help with my Juul issue
First: share to improve GetHuman-ellemcha's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ellemcha's next move: talk to Juul when they open.
Juul's call center is closed now. We will send GetHuman-ellemcha a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-ellemcha may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-ellemcha's own words
Hello. I am a frequent Juul user & just recently bought a pack of cool mint pods. When I opened the package and put the first cartridge in, it tasted very burnt & burnt my throat a bit. The liquid was also a brown color. I checked the other pods in the pack & they were all brown*burnt. I’m not sure why this batch is bad, but it’s upsetting to pay **$ for * pods that I cannot use. I’ve been a Juul fan for a while & buy a *- pack per week, so I hope that maybe I can be helped in some way. Understandably, I cannot afford to spend ** dollars this week on pods & would have to switch to an alternative.. I can provide pictures of the still packaged pods that are brown & burnt if needed. **Thank You for your time & Happy Holidays**Elle

GetHuman-ellemcha did not yet indicate what Juul should do to make this right.

How GetHuman-ellemcha fixed the problem

We are waiting for GetHuman-ellemcha to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Juul customer problems.
How Do I Recover My Account Access with Juul?What do I do if I'm having problems with defective JUUL pods?Can you return a broken JUUL?
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ellemcha fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ellemcha
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2164 others
0 customers following this


GetHuman-ellemcha started working on this issue
Dec 26th, 2018 12:53pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies