Hello. I am a frequent Juul user & just recently bought a pack of cool mint pods. When...

GetHuman-ellemcha's customer service issue with Juul from December 2018

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The issue in GetHuman-ellemcha's own words
Hello. I am a frequent Juul user & just recently bought a pack of cool mint pods. When I opened the package and put the first cartridge in, it tasted very burnt & burnt my throat a bit. The liquid was also a brown color. I checked the other pods in the pack & they were all brown*burnt. I’m not sure why this batch is bad, but it’s upsetting to pay **$ for * pods that I cannot use. I’ve been a Juul fan for a while & buy a *- pack per week, so I hope that maybe I can be helped in some way. Understandably, I cannot afford to spend ** dollars this week on pods & would have to switch to an alternative.. I can provide pictures of the still packaged pods that are brown & burnt if needed. **Thank You for your time & Happy Holidays**Elle

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Juul

Customer service issue
Reported by GetHuman-ellemcha
Dec 26th, 2018 - 2 years ago
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GetHuman-ellemcha started working on this issue
Dec 26th, 2018 12:53pm

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