Just purchased a Juul tonight and after removing it from packaging and the indicator li...

GetHuman-bdeverha's customer service issue with Juul from November 2018

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Just purchased a Juul tonight and after removing it from packaging and the indicator light is not working. Watched videos to insure I was doing everything correctly and still no light. Tried to charge and still no light. Tried to register so I could request a replacement and it says this serial number has already been replaced. I have the receipt -- anything I can do to fix and*or get a new one? Thanks!
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Juul

Customer service issue
Reported by GetHuman-bdeverha
Nov 8th, 2018 - 3 mons ago
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GetHuman-bdeverha started working on this issue
Nov 8th, 2018 1:26am
GetHuman-bdeverha confirmed the issue is fixed. Hooray!
Nov 8th, 2018 1:55am