Not sure which side of the device should be facing upward
GetHuman-megacega's customer service issue with Juul from October 2018
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The issue in GetHuman-megacega's own words
Clarify if it matters what position the JUUL is in while puffing ... Hello,*The only question I have is whether or not it matters which side of the device is facing upwards while puffing. Should the side with the light indicator be facing the cieling or should the side with the JUUL engraving be facing ceiling? Basically, should the light be on the top where I can see it during the puff or should it be on the underside? Thank you in advance for your help! **
None of the support options listed discussed this in detail
Telling me which side should face up or advise that it doesn't matter
I am a new customer. I expected this detail to be included in the "Getting Started" section to inform the customer of the correct way to hold the device - or a statement explaining it doesn't matter which side of the JUUL should be visible while puffing...in other words, which side of the JUUL should be facing upward during use.
After the videos never mentioned it, I watched them again to see if any of the people in the videos were holding the JUUL so I could see what side was on top. No luck.
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