One of my cool mint Juul pods tastes like plastic

GetHuman-pepperwi's customer service issue with Juul from September 2018

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The issue in GetHuman-pepperwi's own words
Use the cool mint Juul pod ... Hey Juul support team,**One of my cool mint (*%, *.*mL) Juul pods seems to lack *most* of its mint flavor. It burns just fine, the pod is bran new, and all the other pods in the pack are perfect, but one of the pods seems to taste like... maybe plastic? It's not the burn flavor you get when burning the wick, but sort of an empty.. plastic-ish flavor? It does have a hint of mint to it, but if I blind tested this pod I wouldn't guess it was a mint pod. I'm unsure if it's one I should be using, as that flavor starts to get overwhelming and gross after a few puffs. **Extra info: The pod was bought in Minneapolis (can provide exactly where if needed), the pack was made in ****, and was opened roughly * week after purchase of the pack. It was stored in a dry*cool environment, the package had no damage to it and the aluminum seal was not opened until use of the cartridge. I still have the pod if you want it for any reason, it's still ***% full.**I'm not sure if there's anything to do to fix the issue, but I figure'd I would send you a heads up in case others are getting this in their pods too. Any follow up information would be awesome.**Thanks for reading*-Eric
Possibly send another cool mint Juul pod? Or a cupon for like **% off a cool mint Juul pack?
I've started using the product around * months ago and have loved it ever since. I've literally only had a single cigarette since using this product and I much prefer to use this over smoking tobacco.
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Juul

Cool mint Juul pod
Customer service issue
Reported by GetHuman-pepperwi
Sep 27th, 2018 - 24d ago
I have an issue with Juul too
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GetHuman-pepperwi started working on this issue
Sep 27th 7:58pm