I can’t get my juul to register still, it still will not charge and the company still r...

GetHuman-bolterm's customer service issue with Juul from September 2018

Help with my Juul issue
The issue in GetHuman-bolterm's own words
I am trying to receive a replacement device for my investment in the company. ... I can’t get my juul to register still, it still will not charge and the company still refuses to issue me a secondary Juul in order to enjoy being a customer. I promote juul and it’s positive effects to help consumers stop smoking to all adult friends of mine looking for alternatives, and as a consumer I feel as if the company is overlooking me because of their own efforts to keep the company afloat. Very disgruntled customer and sadly disappointed.
The customer service rep that I spoke too was both rude and uncooperative. VERY DISPLEASED.
All I'm requesting is a replacement JUUL device and charger. At this point I'd like to have a few customary pods for the hassle.
Since I invested in the company, I have done all that I can to promote safe use of the product, and a healthy alternative to smoking for all of my adult friends who smoke. The way I have been treated since applying for a replacement device is absolutely unacceptable.
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Juul Device
Customer service issue
Reported by GetHuman-bolterm
Sep 18th, 2018 - 6 mons ago
I have an issue with Juul too
Seen by 6 customers so far
Similar issue to 986 others
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GetHuman-bolterm started working on this issue
Sep 18th, 2018 5:08pm
GetHuman-bolterm indicated the issue is not fixed yet.
Sep 18th, 2018 5:13pm