To be completely forward................. I've voiced the issue CLEARLY SEVERAL times...

GetHuman-itsduerr's customer service issue with Juul from August 2018

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The issue in GetHuman-itsduerr's own words
To be completely forward................. I've voiced the issue CLEARLY SEVERAL times. I've had MANY different issues and have spoken via email with Brianne (being the ONLY person on your "support team" she told us). SHE WAS NO HELP WHAT SO EVER! I smoked cigarettes for many years and I've wanted to quit so Juul was recommend from many sources. I them bought my first Juul. I was super excited to change my life and not smoke cigarettes anymore. YOU GUYS HAVE RUINED THAT FOR ME!!!!!! The first Juul didn't work!!! There was NO vapor production! I contacted Juul or your so called support team didnt help at all. they sent me a coupon and ok... I use the coupon. THEY SEND ME ALL THE WRONG PODS I ORDERED! THIS IS SO SHOCKING!!!!! Look I completely understand the warranty process. But how can Juul expect a daily nicotine user to just drop it for a week plus so Juul can figure out the issues.... How come a replacement can't be charged to me and if my first one is defective then credit. Simply cannot even fathom why Juul would expect me to just go without something for multiple days if not weeks. Unbelievable. **Guess Juul just doesn't care if everyone starts smoking cigarettes...

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Juul

Customer service issue
Reported by GetHuman-itsduerr
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 33 customers so far
Similar issue to 734 others
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Timeline

GetHuman-itsduerr started working on this issue
Aug 27th, 2018 12:10am
GetHuman-itsduerr shared this issue with friends on Facebook
Aug 27th, 2018 12:11am
GetHuman-itsduerr indicated the issue is not fixed yet.
Aug 27th, 2018 1:12am
GetHuman-itsduerr indicated the issue is not fixed yet.
Aug 27th, 2018 5:01pm
GetHuman-itsduerr indicated the issue is not fixed yet.
Aug 27th, 2018 8:23pm
GetHuman-itsduerr indicated the issue is not fixed yet.
Aug 28th, 2018 1:32pm
GetHuman-itsduerr indicated the issue is not fixed yet.
Aug 28th, 2018 1:32pm
GetHuman-itsduerr indicated the issue is not fixed yet.
Aug 28th, 2018 1:40pm

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