Hello my name is Matthew Guilis,**Two weeks ago my JUUL broke. Julia from customer serv...

GetHuman943569's customer service issue with Juul from August 2018

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The issue in GetHuman943569's own words
Hello my name is Matthew Guilis,**Two weeks ago my JUUL broke. Julia from customer service in the Philippines took care of my case. I sent in my broken JUUL and at the end of the conversation she PROMISED if i sent in my JUUL she would replace the JUUL and the * Packs of leaking pods. I sent both of them in the next day. Now i call back and she is telling me that she sent an email that she can not replace the JUUL or PODs.
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Juul

Customer service issue
Reported by GetHuman943569
Aug 2nd, 2018 - 9 mons ago
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GetHuman943569 started working on this issue
Aug 2nd, 2018 6:00pm