My juul stopped working randomly. It will not inhale anything anymore. You can hear it...

GetHuman840815's customer service issue with Juul from July 2018

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The issue in GetHuman840815's own words
My juul stopped working randomly. It will not inhale anything anymore. You can hear it making sounds when I attempt to, but nothing comes out. The light turns on when I plug it up to charge, but it wont show the color for viewing the battery charge either. I have left it on the charger for several hours, so I know that is not the case. I tried to submit a claim to get a new one. They emailed me saying I was eligible for a free replacement. They gave me a code to type in when I proceed to checkout online, and it says the promo code is invalid. I can not find a way to contact customer service and i'm not sure what to do.
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Juul

Customer service issue
Reported by GetHuman840815
Jul 2nd, 2018 - a yr ago
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Timeline
GetHuman840815 started working on this issue
Jul 2nd, 2018 6:39am
GetHuman840815 confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 9:48am