Sudden shutdown of the juul, without turning on again even charging it. Malfunction

GetHuman-joseguil's customer service issue with Juul from July 2018

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The issue in GetHuman-joseguil's own words
trying to use it as he says*manual ... Hello, I'm Jose, from Argentina, I bought my juul five days ago in New York, during a trip, two days ago it shuts down and does not work again for more than reloading it. Another problem is that it turns on the green light and flashes, without stopping until the battery runs out. I am very disappointed by the product, I feel that they sold me something of bad quality and I would like to know how to solve this problem since I am currently in Argentina and I can not even access your website.*My name is: Jose*The number of my juul is: TXME****
I want to use it and it does not work, the battery runs out fast. I feel like I threw away my money
Replacing by a new one and taking charge of the shipment to Argentina
I have been a client for more than * months, I bought this new juul to change to a new model. I have done excellent propaganda for your product here in Argentina, but now I feel cheated.
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Juul

Juul vape
Customer service issue
Reported by GetHuman-joseguil
Jul 2nd, 2018 - a yr ago
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GetHuman-joseguil started working on this issue
Jul 2nd, 2018 1:24am
GetHuman-joseguil indicated the issue is not fixed yet.
Jul 2nd, 2018 6:59pm
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Jul 3rd, 2018 3:58pm
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Jul 4th, 2018 6:29pm
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Jul 5th, 2018 9:25pm
GetHuman-joseguil indicated the issue is not fixed yet.
Jul 8th, 2018 2:21am