Hello, *A couple of nights ago, my juul battery started to flash the yellow light on me...

GetHuman713322's customer service issue with Juul from May 2018

Help with my Juul issue
The issue in GetHuman713322's own words
Hello, *A couple of nights ago, my juul battery started to flash the yellow light on me and wouldn't work either. I looked it up on YouTube and it said to take the battery out and let it dry for awhile. So I took the battery out of the case and let it dry for about an hour then put it back in, and it still had the same flashing yellow light. Since I couldn't figure out what was wrong with it, I just went to buy a new battery for my old juul case (since it was the gold case I still wanted the same case but with a different battery). So as I'm replacing the juul battery for my gold case, the battery starts to heat up drastically and I started to smell smoke. I ended up throwing the battery outside and retrieving it the next day (obviously not working). Would there be any way that you could refund my money for the broken battery? I just feel that I spent $** on nothing and I'm in a time where every penny is important to me. Please let me know if there's anything that you can do as soon as you can. Thanks!**-Peyton Allen
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Juul

Customer service issue
Reported by GetHuman713322
May 24th, 2018 - 6 mons ago
I have an issue with Juul too
Fixed
Seen by 13 customers so far
Similar issue to 123 others
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GetHuman713322 started working on this issue
May 24th 1:49am
GetHuman713322 indicated the issue is not fixed yet.
May 24th 3:10am
GetHuman713322 indicated the issue is not fixed yet.
May 24th 3:10am
GetHuman713322 indicated the issue is not fixed yet.
May 25th 6:08pm
GetHuman713322 indicated the issue is not fixed yet.
May 31st 6:50pm