Before contacting them, items GetHuman2459817 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman2459817's own words
I have noticed that yet again a payment has come out of my account for £** but you never sent an email to remind me to skip this month.* *I have worked out that you owe me over £*** - your subscription isn't made clear when you become a VIP. I shouldn't be charged £** when I don't buy anything!!!!* *I haven't ordered from you in a VERY long time, however I haven't cancelled my account with you because I want my money back.* *If you don't refund me in full I will take this further as this is technically theft! I shouldn't have to keep skipping each month just to avoid money being taken from my account.* *I'm not phoning customer services as your number will probably charge and no doubt I'll be on the phone for a long time!* *As soon as I have my money back I'll be cancelling my account.
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