I used your services yesterday regarding an legal issue and was requested to pay a...

GetHuman2168772's customer service issue with Justanswer.com from February 2019

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The issue in GetHuman2168772's own words
I used your services yesterday regarding an legal issue and was requested to pay a £*.** fee for a question regarding the issue and concern. I gave details of a credit card with Barclay and was requested if I would like to receive a phone call to discuss my concern with the solicitor dealling with me I declined and shortly after a brief answer was given to me in writing but today when I checked my current account with another bank I was shocked to discover that not only you have used this account and not the provided one given with Barclay but that you have also charged me the £**.** fee for a phone conversation that never happened. I am very concerned over this discovery and would like a full explanation and a refund into my account. Thank you
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Justanswer.com

Customer service issue
Reported by GetHuman2168772
Feb 17th, 2019 - 8 mons ago
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Timeline
GetHuman2168772 started working on this issue
Feb 17th 5:57pm