I bought the plane ticket as being from LAX to CVG on ********. Upon receiving the conf...

GetHuman2615994's customer service issue with JustFly from December 2020

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The issue in GetHuman2615994's own words
I bought the plane ticket as being from LAX to CVG on ********. Upon receiving the confirmation I saw that JustFly had put Ontario in the field instead of LAX. I immediately bought another ticket (this one I made from Burbank to Cincinnati, as Burbank is only ** minutes from my home, whereas LAX is an hour, and Ontario is about ** miles from my home). I tried contacting JustFly via phone, and was unable to speak with any customer service individual, as Just Fly made the error. I am left with having to fill out this form. My new booking number is ***-***-***. Please refund my money immediately--thank you ($***.**). I did try calling American Airline, and they said since I booked through JustFly, Just Fly had to do the cancellation, and they could not do the cancellation. I refuse to pay a cancellation fee, as JustFly made the error.

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JustFly

Customer service issue
Reported by GetHuman2615994
Dec 2nd, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1627 others
0 customers following this

Timeline

GetHuman2615994 started working on this issue
Dec 2nd, 2020 3:21am
GetHuman2615994 indicated the issue is not fixed yet.
Dec 2nd, 2020 3:22am

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