I booked a flight with JustFly in March to Amsterdam for the purposes of a school audit...

GetHuman5426797's customer service issue with JustFly from November 2020

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The issue in GetHuman5426797's own words
I booked a flight with JustFly in March to Amsterdam for the purposes of a school audition*interview. Because of Covid, the interview ended up happening online and now I no longer have a reason to go to Amsterdam plus I now live in Berlin, but I have around $**** worth of travel credits that I really want to be able to use to travel round trip to San Juan, but theres no easy way to get this done with the website tools that JustFly provides. I know that this arrangement can be done because an agent had told me it was possible over the phone (before he accidentally hung up on me) so Id just like to use my travel credits for a flight from Berlin to Puerto Rico, instead of from Puerto Rico to Amsterdam for the dates of the **th of December (to PR) to the *nd of January (Return flight).

GetHuman5426797 did not yet indicate what JustFly should do to make this right.

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JustFly

Customer service issue
Reported by GetHuman5426797
Nov 2nd, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 1473 others
0 customers following this

Timeline

GetHuman5426797 started working on this issue
Nov 2nd, 2020 7:29pm
GetHuman5426797 indicated the issue is not fixed yet.
Nov 3rd, 2020 6:18am
GetHuman5426797 indicated the issue is not fixed yet.
Nov 3rd, 2020 12:42pm

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