JustFly Customer Service Issues

Hello, I recently canceled my reservation through Justfly and received a $[redacted].98 credit. The email stated that I must utilize the credit with the same carrier by December [redacted] to rebook my flight with American Airlines. However, I am having trouble finding a suitable American Airlines flight. I discovered a direct flight with Canadian Airlines that I am interested in booking. Can I apply my credit toward this Canadian Airlines flight instead? Additionally, I've come across another appealing option with a direct flight from Toronto to Houston on Canadian Airlines with a return flight that has a brief stopover on American Airlines. Would it be feasible to use my credit for this itinerary? I also wanted to inquire about any COVID testing requirements for traveling to Texas and if I can arrange for a wheelchair when booking my ticket online. I would appreciate your prompt assistance in addressing these questions so I can proceed with booking my next flight. Thank you.

I had booked a flight to Sweden from October 1-31, [redacted], excited about my trip. However, upon contacting the Swedish Consulate in Washington DC, I was informed that I might not be allowed entry into the country. This led me to cancel my flight, expecting a refund due to Covid-related cancellations as stated on your website. However, KLM did not issue a refund as expected. I believe there may have been a misunderstanding or lack of communication as I wasn't able to resolve this directly with them. I would appreciate your assistance in securing a refund or credit for my future use. Thank you for your attention to this matter.

My girlfriend made flight bookings with United Airlines through JustFly on May 9, [redacted]. The booking number is [redacted]-[redacted]-[redacted] and the confirmation number is P1KS4X. The total cost for two flight tickets and travel protection with Generaly is $[redacted]. Due to COVID-19 restrictions in Florida, we had to cancel our vacation. After speaking with a JustFly representative over a month ago, they mentioned a refund was initially denied but could change because of incorrect information from the airline. They assured us that a $[redacted] refund would be issued to my girlfriend's credit card. However, on September 16, [redacted], she received an email requesting to call 1-[redacted] for further assistance. I was asked to follow up, as I had spoken to JustFly previously. The refund is crucial and needs to be processed promptly. We have followed all the necessary steps, and it was promised that the refund should have been issued by now. Kindly provide an update on the status of this refund. Thank you.

I have been attempting to reach Justfly multiple times but have not received any response. Their email inbox is not monitored, and there is no phone number to call. My issue involves two reservations made on the same day for the same flight on June 21-28th. One reservation, number [redacted]-[redacted]-[redacted], was eventually refunded after a struggle. Justfly also mentioned in an email that the second reservation, number [redacted]-[redacted]-[redacted] for $[redacted].64, would be refunded. Both reservations were for the same canceled flight by the airline. I am eager to know when the $[redacted].64 refund will be processed to plan for future arrangements accordingly. Justfly's lack of customer service is concerning as I cannot speak to a live person. My credit card company, Venture, directed me back to Justfly for the resolution. I urgently seek guidance on how to proceed. Sincerely, Ken K. [redacted]

I made a booking in March for a wedding, and it was rescheduled due to Covid. I had already paid $50 per person. I was not able to use my travel voucher online, so I called to arrange a new flight. I was informed I could get a refund and pay an additional $50 per person. They mentioned a manager would contact me the next day as it was after their management team had left. I was also told there were no available flights, which was not accurate. Today, when I called back, I managed to find a potential flight priced at around $[redacted] per person, and my travel voucher is worth $[redacted]. So, after tax, I expected to pay roughly $80 out of pocket. However, I was informed it would be $[redacted] per person on top of my voucher, making it $80 more than expected. I demanded an explanation and a supervisor but got disconnected when I persisted.

When I bought my tickets with the itinerary YYZ-FLL, I was told to pick up my bags at Charlotte and recheck them. However, my bags were meant to go directly from YYZ to FLL. I asked an agent if I could re-enter the airport after picking up my bags and was assured I could with my next flight ticket. Unfortunately, I was expelled from the airport since I couldn't go through security with my bags and couldn't leave them either as my flight was the next day. I had to wait outside the airport doors with my bags for 16 hours. This was a terrible customer service experience. I wasn't offered a hotel or a simple solution like checking in my bags and waiting indoors. Moreover, there were no food stores on that side of the airport.

I booked a flight from LAX to London on April 9, [redacted], but when I checked the status, my booking was nowhere to be found. I can only see a previous booking from last year which was canceled without notice or refund. Despite trying to contact Justfly and Norwegian, I have not been able to speak to anyone. I am hoping for a refund or credit for future travel. I have attached my initial confirmation email from Justfly. Thank you. - Maria A. Email Excerpt: Subject: Maria Aikin shared their travel itinerary with you! Departure: Los Angeles, CA, (LAX) to London, United Kingdom, (LGW) Nonstop Norwegian Air UK Flight [redacted] 3:20pm Wed. Oct 21 Los Angeles, CA (LAX) 9:40am Thu. Oct 22 London (LGW) Total Trip Time: 10h 20m Travelers: Name: Maria Aikin E-ticket: Norwegian Air : QLQ7YS

Subject: Refund Request for Flight Cancellation Hello, I am forwarding this email regarding the flight cancellation by Cayman Airways due to COVID-19. We are seeking a refund for the affected tickets. Additionally, it has come to our attention that Just Fly has charged us for our previously canceled booking #[redacted]-[redacted]-[redacted] with Airline Confirmation number MLMBVW, which was not our decision to cancel. We kindly request a refund for this charge as well. We appreciate your help in resolving these matters promptly. Best Regards, D.L. Tiech T.J. Tiech

I reserved 4 flights to Amsterdam in March for a trip in December, not expecting the pandemic to affect it. United Airlines permitted us to modify our flights. I visited Justfly to request a travel voucher and paid $[redacted] for the 4 tickets. However, when trying to rebook, I couldn't find any available flight dates on their platform. Surprisingly, when I checked United's website, I could easily book a new flight right away. Why is Justfly not allowing me to utilize the credits for rebooking?

Subject: Refund Request for Recently Cancelled Flight Good afternoon, I am reaching out regarding a refund for a recently cancelled flight within the 24-hour window of purchase. After contacting American Airlines to cancel the flight, I was informed that no penalties would apply due to the timing of the cancellation. However, despite the successful cancellation, I have yet to receive the refund for the total amount spent when purchasing the ticket. I kindly request a full refund to be processed back to my credit card ending in the last 4 digits [redacted], which was used for the original transaction. Details: JustFly Booking Number: [redacted]-[redacted]-[redacted] Flight Number: [redacted] Reservation Number: VRCXAV Travel Ticket: [redacted][redacted] I appreciate your prompt attention to this matter. Thank you for your assistance. Best regards, K. Jimenez

I arrived at my JetBlue flight, but couldn't board due to a sudden Avianca flight policy change related to Covid. I contacted JustFly immediately to request a refund for Reservation #[redacted] [redacted] [redacted] and ticket #[redacted] [redacted]. Despite trying to resolve the issue, the agent mentioned the ticket showed as a "no show" and advised me to reach out to Avianca to update the status to "Open" for JetBlue to provide a refund. As I couldn't contact Avianca from Massachusetts, a family member in Colombia managed to change the status to "Open" directly at the airport. The case number for this issue with JustFly is [redacted]2. Presently, I'm finding it challenging to connect with an agent at JustFly over the phone.

I need assistance with a flight cancellation from Paris Orly to Boston on 8/11/20 by Iberia Airlines on 6/17/20. I contacted Iberia regarding a refund, and they directed me to seek the refund through JUSTFLY. However, I cannot find the refund process on the JUSTFLY website. When I attempted to cancel through JUSTFLY, they informed me to contact Iberia, leading to a cycle. Despite multiple attempts, I cannot reach JUSTFLY for assistance via phone or email. My itinerary notes "Iberia has requested to modify your booking." All information from JUSTFLY suggests I am entitled to a refund. I am seeking guidance on obtaining the refund as per what I have read.

We need to cancel our Qantas flight because our cruise in Australia is not happening due to Covid-19. We want a credit to fly next year, but we've been informed that we must fly by the end of January [redacted]. We need the credit for October 14, [redacted], as our cruise is scheduled for that time. However, if we cancel the flight completely, we will lose $1,[redacted]. Can you assist us, please?

I recently purchased economy class flight tickets from NYC to Rzeszow with Lufthansa and United Airlines for a trip to visit my family in Poland. Due to the impact of Covid-19 on travel and the health risks to my elderly parents, I am unable to proceed with my travel plans. I am aware of your refund policy and would like to cancel my tickets for a refund as I have not been able to take vacation time due to the pandemic. I hope for a solution to my situation as a valued customer and loyal traveler. Booking Number: [redacted] Confirmation Number: [redacted]

I made a flight booking with Condor Airlines via JustFly in early [redacted]. Unfortunately, the flight got cancelled a few months back, so I requested a refund from JustFly. However, after waiting for months, I received an email stating that my refund request was denied, and I was advised to contact Condor Airlines directly. I spoke with Condor today, and they explained that since I booked through JustFly, JustFly should be the one contacting them to process the refund. Condor assured me that I should have no trouble getting the refund, indicating an issue with JustFly's handling of the request. Additionally, JustFly charged me a fee to manage the refund process, which adds to my frustration. I've attempted to contact JustFly via the provided phone number, but it only leads to automated options. I am hoping to connect with a person at JustFly to resolve this and receive my refund promptly.

Booking Reference #: [redacted] [redacted] [redacted] Flight: YYZ to IST on Oct 26, [redacted] I am extremely disappointed with the service provided by your company. I have spent the last two weeks trying to resolve an issue with my booking, only to be met with constant lies from your agents. After speaking with Air Canada, they informed me that no booking exists under JustFly for my flight. I have repeatedly been told to wait 24 hours for a confirmation that never comes. I am seeking an immediate resolution and demand answers today. If this matter is not resolved promptly, I will be sharing my negative experience on various social media platforms. I insist on speaking with a manager. Please contact me at [redacted] or [redacted], or via email at [redacted] Thank you. - A. T.

In February [redacted], we booked two round-trip tickets for a trip we unfortunately need to cancel due to travel restrictions in the destination country. Despite our efforts to reach out to justfly.com for three days, they informed us there would be no refund for our tickets. After contacting Asiana Air, they kindly assisted in canceling our tickets without penalty because of the pandemic situation. The airline provided us with confirmation to pass on to justfly.com for a refund. We feel frustrated as we paid promptly for the tickets, but are now encountering challenges receiving our refund. We hope for a fair resolution to this matter.

Good morning, Regarding your flight booking number [redacted]-[redacted]-[redacted], we have been trying to reach customer service to inquire about flight refunds due to the COVID-19 Pandemic. Our initial contact was on May 28th, and we were informed that refunds would be processed within 12-18 weeks. Despite follow-up calls on September 9 and 24, promises of a call or email response within set timeframes were not fulfilled. Repeated attempts to contact customer service have been unsuccessful, causing frustration. We kindly request a prompt response to our refund inquiry. You can reach us via email at [redacted]

My flight on May 20, [redacted], was canceled. I booked it through Just Fly and have been struggling for eight months to receive a refund. Despite multiple promises, I haven't been refunded. Recently, I contacted Virgin Atlantic, the airline I booked with, and they confirmed they processed the refund on October 8th. Now, I need Just Fly to refund me, but I can't reach anyone through their updated phone tree. The refund options seem to have disappeared. I urgently request my refund from Just Fly.

I purchased airline tickets to Hawaii back in May from Justfly for late October to early November. Due to the pandemic, I needed to change the dates to January and paid the change fees. Justfly then requested more money for one of the flights, even though I believed everything was settled. I asked for tickets at the same or similar price within a week. Despite finding cheaper tickets on their website, they insisted on additional payment. After several missed scheduled callbacks, I received urgent emails but the callback system seemed faulty. All I want is for Justfly to honor the flights I paid to change to in January at the agreed-upon price.