JustFly Customer Service Issues

I purchased a ticket through JustFly on 1/23/[redacted] for a United Airlines flight impacted by the coronavirus. United Airlines has waived change fees for these flights, as confirmed in a screenshot. However, when I enter the confirmation number on JustFly's website, it states that the carrier does not allow changes or cancellations. My husband cannot travel due to employer instructions. How can we reach a live person at JustFly to resolve this and show that United Airlines permits changes for our booking?

To Whom It May Concern, I recently spoke with the JustFly team on March 5th regarding my children's upcoming trip to Kochi on March 12. Given the current health crisis, I expressed my concerns about their safety. JustFly only offered the option to cancel the tickets without explaining the possibility of receiving a credit, resulting in financial loss for me. When contacting Emirates, I was informed that they had sent out a circular to all travel agencies regarding the pandemic situation. I suggested on March 5th that my credit be kept for a year, as Emirates had advised me similarly. I would appreciate if the credit for $[redacted].32 could be maintained under these circumstances, as this loss was due to the coronavirus outbreak and not due to any personal issues. If there are any further inquiries, please contact me via email. Preserving the credit would greatly help me avoid losing a significant amount of money. Thank you, Deena.

I need to cancel my flight tonight at 11:30 PM due to the coronavirus. I have been on hold for 6 hours, but no representative has answered. I was flying with United Airlines to Florida via Chicago to Sarasota tonight and returning next Saturday. I booked through JustFly, and both United Airlines and Delta are willing to process the refund, but they say I have to go through JustFly. Your website states that I can contact the airlines directly, but they are insisting I go through the booking agency. I need assistance as this is now my second day trying to resolve this.

Dear Justfly, I attempted to cancel my upcoming flight to Tulsa due to the current travel advisories from the Canadian government. The ticket was purchased for a trip on March 19th from Vancouver to Tulsa with American Airlines, but I also booked a round trip ticket to LA through justfly.com, which now needs to be canceled as well. Both Tulsa and LA are under states of emergency, and I am unable to travel as planned. Understandably, I acknowledge that the tickets were non-refundable, but given the circumstances, I respectfully request a full refund for these bookings. Booking Number: [redacted]-[redacted]-[redacted] Allegiant Air Confirmation Number: 9CLYWF

Dear Justfly.com, I am writing to address my concerns regarding my recent interactions with your customer service. I have been attempting to cancel my flight reservation from YYZ to Las Vegas on March 19, and have encountered various issues in the process. Despite multiple attempts to reach out through phone calls, I was unable to connect with your representatives. When I finally managed to cancel my booking via email, I was charged CA$75 without receiving a receipt or confirmation. Upon further communication with your team, I was charged an additional CAD 65 for my cancellation request. I am seeking clarification on the discrepancy in charges and request a refund of the initial CA$75 payment. Additionally, I would appreciate an email confirmation detailing that the refunded amount has been applied as credits towards future bookings. My Justfly booking number is [redacted]-[redacted]-[redacted] under the last name Shetty. Thank you for your prompt attention to this matter. Sincerely, KP

I booked a flight from Winnipeg to London, but due to the coronavirus and closed borders, I need to cancel my flight. JustFly is now stating that I am not eligible for a refund or credits for the next flight. I also bought insurance through JustFly from Manulife. What's the point of purchasing anything if I can't recoup it due to circumstances beyond my control? The customer service is terrible, and this company makes it difficult to get your money back. I do not recommend their service to anyone.

I believed I had bought travel insurance via JustFly (Generali). My credit card was charged, but I have not received the insurance confirmation. I urgently need to modify my flight to return to Australia quickly. When I attempted to do this on the JustFly website yesterday, I was charged again. I have been unable to reach JustFly or Generali by phone. I am in a rush to change my flight today before Australia closes its borders, leaving me stranded in Tanzania. Please provide me with guidance as soon as possible. Thank you. Best regards.

I have a query regarding the booking number: [redacted]-[redacted]-[redacted]. Unfortunately, I accidentally canceled my Vancouver flight while trying to explore information about travel insurance options for COVID-19. I would like assistance in reversing the cancellation and adding the insurance instead. Upon cancellation, the website did not provide details about credits or associated fees. The only information available was in the cancellation confirmation email, with no prior indication of the costs involved. Knowing the fee beforehand would have influenced my decision regarding the cancellation.

I would like to cancel my flights with Aeromar on the 12th of April and the return on the 20th of April. The flight numbers are [redacted] for departure and [redacted] for the return. The bookings are under the names of Alberto V. L. and Rosa M. G. T. Due to the coronavirus situation and the border closures with the United States, we are unable to travel. I request a refund for the payment made with a credit card. Thank you. Email: [redacted]

Due to the impact of the coronavirus, I unfortunately had to cancel my trip to Austin, TX in March to celebrate a friend's birthday. My travel itinerary involved using Delta Airlines for the outgoing flight to Austin and American Airlines for the return. I managed to obtain a one-year credit from Delta Airlines, but faced difficulties when trying to cancel my American Airlines flight booked through Justfly.com. After a lengthy phone wait, I resorted to cancelling online through Justfly.com. The issue I encountered is that the credit I received is only valid for new bookings to be completed by December [redacted], whereas my original trip was scheduled for March. Our plan is to reschedule the trip to Austin for next March. I kindly request that my credit be extended for a full year to allow me to use it for the rescheduled trip in March. Thank you for your assistance. - K.S.

My MSC cruise to Paris was canceled due to the Covid-19 pandemic, and now I am looking for a full refund for our Norwegian Air tickets. The JustFly Booking Number is [redacted]-[redacted]-[redacted], and the Norwegian Air Confirmation Number is S4CAL3. We were scheduled to leave Miami on April 12 for a Caribbean cruise, and as a responsible traveler, we understand the need for these precautions. Can you please assist me in facilitating a refund for the canceled trip with Norwegian Air and help with canceling the associated hotel reservations as well? Your prompt attention to this matter is greatly appreciated. Thank you.

My flight (JustFly no [redacted]-[redacted]-[redacted]) scheduled for March 29th from BKK to IAH was canceled by EVA AIR (VPXQG9) due to the coronavirus. I need assistance rebooking my flight home to Houston but have been unable to contact JustFly for help. Despite trying to reach them within the required timeframe, their phone system disconnects calls if the departure date is over three days away, making it impossible to resolve the issue. Even after waiting for extended periods, nobody has been able to assist me. My SA Travel Protection Policy #20022W2979 (for M.H.) does not cover rebooking, leaving me in a critical situation. I had to resort to finding a new flight with the help of my son in the USA since JustFly was unresponsive and unhelpful during this flight cancellation crisis. Thank you for not providing the needed customer support during this difficult time, JustFly.

I had a flight booked through JustFly for $[redacted].56 on March 15 from Tortola, BVI (EIS) to Antigua (ANU) that got canceled. JustFly offered me alternative flights that didn't work for my connecting flight to Montserrat. I agreed to pay the difference for a new connection, which they quoted at $[redacted], but ultimately charged me $[redacted].45. I have disputed the charge with my credit card company as I believe it was unfair. I am struggling to reach JustFly for clarification on this issue.

I had booked flight #[redacted]01 with SAS, which got canceled. SAS promised a refund, but Justfly only offered a credit, which was less than what I initially paid. On top of that, they charged me an extra $[redacted] to convert it to credit. This feels like a scam. The credit is valid until January [redacted], but with the ongoing uncertainty of the Coronavirus, I fear losing my money. I demand a full refund to my credit card, including the $[redacted] service charge. I intend to escalate this to the BBB if necessary. I have a friend who is a popular YouTuber, and I'm prepared to speak out against these unfair practices. Please refund me promptly to avoid further action.

I received this message from Interjet and I wanted to share it: I have a confirmed flight with Interjet for tomorrow, March 22, from BOG to MEX departing at 01:30 and arriving at 05:30 under reservation R9ERRP/M3HQMU1A in my name. They asked me to confirm if I will take the flight or if I need to change the date due to COVID-19 restrictions. They mentioned that the Colombian borders will close on March 23 at 00:00, so they rebooked me on the next available flight. If I don’t have a new date, they can cancel and reschedule my booking until November 30. If I miss the flight and don’t make any changes or cancellations before departure, the booking will remain valid for future dates. I missed my flight due to COVID-19, and I haven't been contacted yet. Can someone assist me with rescheduling or refunding the ticket? I haven't received any communication so far. My JustFly Booking Number is [redacted]-[redacted]-[redacted] and my Spirit Airlines Confirmation Number is VCE4HC. - Claudio Valcárcel V.

On March 8 at 6:40 pm, we contacted Just Fly due to the escalating covid-19 cases in France. We spoke with "Divine" who successfully cancelled our roundtrip flight to France originally scheduled from March 10 to March 24 (booking number [redacted]-[redacted]-[redacted]). The JustFly.com initially indicated that our refund request for the flight to Nice was received, mentioning a 4-6 weeks processing period. Upon checking today, the online status incorrectly states "Booking status: Flown," despite us canceling the trip with proper evidence. We made the right decision to cancel the trip considering the quarantine requirements in both France and the US, along with the travel bans in place. We kindly request Just Fly to rectify the status and proceed with refunding the trip from the airline.

Hello, I made a booking with Justfly on March 18, [redacted], for my mom and my 2 kids from LAX to COO in Africa. The flight was scheduled for March 24, [redacted], but due to arriving late, a portion of the flight was canceled. After speaking with Justfly, they provided a credit of $[redacted] for us to rebook the flight. We have been trying to rebook a new flight from Chicago to COO for April 10 with Ethiopian Airlines, as our visas will expire soon. Despite numerous calls, Justfly has not helped us utilize the credit. We are running out of time as our last chance to leave the USA is on April 10. Despite confirming flights with Ethiopian Airlines, Justfly has not rebooked our tickets. Our booking reference with Justfly is [redacted] [redacted] [redacted], under the last name L. We are desperate for assistance. Thank you.

I recently incurred a cancellation fee from American Airlines despite their policy of waiving such fees due to the pandemic. After speaking with a representative, I was directed to JustFly's website (justfly.com/requests) to request a refund of the charges. However, when seeking guidance on where to submit the request, the representative advised me to locate the information on the page myself. I subsequently emailed [redacted] and received an automated response instructing me to call for assistance. During these challenging times of financial instability, particularly with the loss of jobs and income, I am seeking the return of the $100USD cancellation fees. Given the airline's actions, I believe it is appropriate for the travel agency to also waive these fees accordingly. The booking number associated with this issue is [redacted]-[redacted]-[redacted].

I am reaching out regarding the current situation with the Coronavirus, which has compelled me to cancel our upcoming trip. Given my health concerns, I am a 70-year-old individual who had knee surgery last October and continues to struggle with mobility issues. Additionally, my spouse, aged 72, suffered two strokes five years ago, making travel challenging for us. This circumstance has led me to request a full refund for the first time, and I sincerely hope for your understanding and assistance in this matter. The booking details are as follows: Just Fly Booking # [redacted]-[redacted]-[redacted], Delta Confirmation # G9TTDZ, scheduled for July 1st to August 11th. My name is Charles Marri, and I can be reached via email at [redacted] Thank you for your attention to this request. Charles Marri.

I canceled my flight scheduled for March 31st. I had purchased insurance, but now I see an additional charge of $25. I am unsure what this charge is for. If it is related to the cancellation, it should not apply since cancellations were allowed without any fees. Moreover, the insurance I bought should have covered the cancellation without extra charges.