On February **, I flew to London on flight BA***, booked through justfly. It was a grea...

GetHuman4402882's Refund a Charge issue with JustFly from February 2020

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The issue in GetHuman4402882's own words
On February **, I flew to London on flight BA***, booked through justfly. It was a great flight and I thought, I had found a new agency to book from. Then on Feb ** things turned bad. We had a scheduled flight to Rome, Italy on February **th. We read about the outbreak of coronavirus in Italy and tried to cancel the Italy portion. I asked your rep if it was possible to bypass and just take the return trip to USA scheduled on Feb **, and was told no. I explained that I had surgery scheduled for March * and wasn't willing to be exposed to the rapid growth of the coronavirus in Italy. They told me to call BA, and I did. They in turn told me to have your reps call ********** and maybe they could help. I then called back to just fly and talked to your rep. She told me I would have to hold for a supervisor. I was on hold for over * hours to which time I hung up. Your rep called me right back and said that she was about to reconnect and tell me that the supervisors were all busy and I should call back later, I did call back the next morning and was told that if I missed the segment to Italy I would forfeit the trip, this was at **:** when I finally was connected with a supervisor, I had talked with Margo *****, Trevor *******, a girl named Marga that would not give me a number, and finally Denny *****(the supervisor). It was Treavor that got us on a flight to Lisbon to return home. Our booking * is ***-***-*** and confirmation * OQOFMm I had to pay almost $***.** for seats on our flights, $*,***.** for the original trip. Then, I paid $***.** for bags and $*,***.** for booking * ***-***-***, confirmation *KESCQZ to get back to the USA. That is a total of over $*,***.**. I think I am being fair in asking for a partial refund. I would appreciate any help**Vicki Hannon***** S Holmesville Rd*LaPorte, IN ***********@***.com*****- ***-*****I was just on a chat with someone who sent me to a site for just $*.** I could get your email. This is becoming ridiculus

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JustFly

Refund a Charge issue
Reported by GetHuman4402882
Feb 27th, 2020 - 2 years ago
Fixed
Seen by 18 customers so far
Similar issue to 423 others
0 customers following this
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Timeline

GetHuman4402882 started working on this issue
Feb 27th, 2020 3:04pm
GetHuman4402882 confirmed the issue is fixed. Hooray!
Mar 2nd, 2020 1:22pm