JustFly Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about JustFly customer service, archive #4. It includes a selection of 20 issue(s) reported October 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently noticed that the dates of my booking were incorrect. I promptly contacted customer service and cancelled my booking with number [redacted]-[redacted]-[redacted]. Although I was assured twice that the cancellation was successful, I did not receive a specific cancellation number. Subsequently, I made a new reservation with number [redacted]-[redacted]-[redacted] and attempted to select a seat without incurring additional fees. While navigating the process, I came across the term "cancellation number" and began to question whether I should have been provided with one. To address this, I am requesting my cancellation number for the initial booking I cancelled. Kindly forward this information to my email at [redacted]
Reported by GetHuman2978849 on Mittwoch, 30. Oktober 2019 05:36
Hello Justfly, I am writing to request a change in my flight schedule from November 9, [redacted], to December 10, [redacted], as I need to extend my stay in the Philippines for an unfinished project. Yesterday, on November 7, [redacted], I visited the HK Airlines ticketing office in Manila and was instructed by a customer service representative to check your website for instructions on how to rebook my flight. Despite following the steps on justfly.com to manage my booking and searching for available flights until March [redacted], I was unable to find any options for the new date. As a next step, I have emailed Justfly to assist with changing my flight schedule. I kindly ask for your assistance in facilitating this request. Thank you, Thelma L. Arcadio
Reported by GetHuman-thelarca on Freitag, 8. November 2019 02:36
I made a round trip booking through Justfly.com for travel between Key West, FL, and Green Airport in Providence, RI, departing on December 6 and returning on December 9. Justfly recently notified me that the return leg of my trip was canceled by the airline. Despite contacting Justfly three times, they have been unable to rebook my return. They mentioned waiting 24-72 hours as they need permission from the airline via email, but the airline has not responded. Since my tickets are nonrefundable, I am eager to secure a return ticket from Providence to Key West on December 9 without incurring additional costs.
Reported by GetHuman3916023 on Sonntag, 10. November 2019 20:42
We need to cancel our departure flight to New Orleans with confirmation number [redacted]-[redacted]-[redacted]. We are keeping the return flight home due to a family emergency. We kindly ask for a refund or voucher for the departure flight. We enjoy using Justfly.com and plan to book future flights with them. We believe that during the busy holiday season, you could easily recover the cost and maybe even make a profit. Please consider our request. Thank you. Lorrie and Jamie McConnell
Reported by GetHuman3948565 on Samstag, 16. November 2019 18:38
When I made my booking with your travel agency (Booking No. [redacted]-[redacted]-[redacted]), I received an email confirming the trip price, taxes and agency fees. It also stated that carry-on and 1st checked bag were included for free, along with seat assignments. The email mentioned refundable tickets with a penalty fee, non-transferable tickets, and no name changes allowed. Upon calling your direct line, I spoke with Ian, who contradicted the information in the email. I wanted to verify the itinerary provided by your agency, which didn't match the one on the American Airlines website. Additionally, I had paid for seat assignments that were not shown on the airline's website. I would like to speak with a supervisor to resolve this matter promptly. Please contact me at [redacted], [redacted], or [redacted].
Reported by GetHuman-marcialr on Sonntag, 17. November 2019 02:16
I purchased tickets and reserved seats 10A and 10B for my upcoming flight. However, when I contacted JustFly, they informed me that I do not have a reservation for seat 10A, even though I received an email on November 5th with a confirmation number confirming my payment and seat selection. Below are the flight details provided by JustFly: JustFly Booking Number: [redacted]-[redacted]-[redacted] Lot Polish Airlines Confirmation Number: JMJOSF Departure New York, NY (JFK) to Warsaw, Poland (WAW) Nonstop Lot Polish Airlines Flight 27 Terminal 7 11:20pm Fri. Mar 13 New York, NY (JFK) - 12:40pm Sat. Mar 14 Warsaw (WAW) Return Warsaw, Poland (WAW) to New York, NY (JFK) Nonstop Lot Polish Airlines Flight 26 4:45pm Sun. Mar 22 Warsaw (WAW) - 9:30pm Sun. Mar 22 New York, NY (JFK) I paid a total of $1,[redacted].77 for 2 adult tickets. I had requested seats 10A for Jacek Obrycki and 10B for Elzbieta Obrycki. JustFly mentioned that airlines may or may not confirm seat requests, and seating assignments might be available only at the airport check-in counter.
Reported by GetHuman-jeobryck on Samstag, 23. November 2019 19:28
Hello, I recently booked a roundtrip ticket from San Francisco International Airport to Kathmandu. My outbound flight was on August 28th and the return is scheduled for November 25th, with booking reference number [redacted]-[redacted]-[redacted]. I received notifications of changes to my itinerary, but I faced challenges when attempting to accept these changes through JustFly as the flight was controlled by the airline. Consequently, the airline (China Eastern) issued a new flight that did not align with my work meeting schedule during the layover. After unsuccessful attempts to resolve the issue by contacting both JustFly and China Eastern, I had to book a separate flight on a different airline, costing $[redacted]. China Eastern now states that the booking agent should handle the refund. I am eager to receive assistance as the situation was beyond my control. I would appreciate it if JustFly could facilitate the refund process with China Eastern on my behalf, as I initially chose JustFly to manage my flight bookings smoothly. I kindly await your prompt attention to this matter to resolve the situation and continue using JustFly for future travels. Thank you for your assistance.
Reported by GetHuman-bethhugg on Dienstag, 26. November 2019 02:49
My name is Yasmin Mejia. Two weeks ago, I booked a morning flight. An hour later, I received an email stating that my flight had been canceled. As a result, I made a new reservation and checked my bank account only to find that I was charged for both tickets. After contacting customer service six times, I was assured that the refund for the first flight would be processed within 24 hours, but I have yet to receive my money back. I am eager for my refund to be issued promptly. Thank you.
Reported by GetHuman4018739 on Sonntag, 1. Dezember 2019 02:27
A portion of our long flight (round trip from New Orleans to Tunis) was canceled due to airline issues. As a result, I had to purchase another ticket for my daughter who was supposed to travel with us from New Orleans to Tunis. Firstly, I am requesting a full refund for the original ticket amounting to $[redacted].xx. Secondly, I kindly ask for the modification of the new ticket I purchased for her to ensure we can travel together. Thank you for your assistance and prompt attention to this matter. Regards, Ahmed
Reported by GetHuman-ahmedara on Montag, 2. Dezember 2019 21:11
I recently booked a flight for my daughter and my four-month-old grandson from Manila to LAX on December 18th. I reside in Southern California, so I booked the flight under California time, around 10 PM. However, I contacted Justfly.com 30 minutes ago (7:35 PM California time) to request a date change to December 20th for my daughter. The customer service representative informed me that the change would cost over $[redacted] per passenger. Despite explaining that it had not been 24 hours since booking and that I had paid $19 for each passenger for changes, I was told that the East Coast time was being considered as over 24 hours had passed. When I requested a copy of their policy, it was refused. I expressed my frustration and asked to speak to a supervisor, but was told that was not possible. I find it unfair to be charged close to $[redacted] for a date change within California. I would appreciate expert assistance to resolve this matter. Thank you.
Reported by GetHuman4076420 on Mittwoch, 11. Dezember 2019 04:09
I recently noticed an unauthorized charge on my account for a ticket purchase I did not confirm. Even though there was an issue with the payment, you debited $[redacted].80 and $1.00 on December 9, [redacted], without my consent. I had to use another card to book my flight on December 20, [redacted], and received the necessary confirmation for that transaction. I need you to refund the $[redacted].80 promptly since no confirmation was sent for the unauthorized purchase. I reached out via call but was unable to get assistance from Ms. Natasha at your customer service. I kindly request this matter to be resolved at the earliest. Thank you for your attention to this issue.
Reported by GetHuman4112163 on Dienstag, 17. Dezember 2019 18:41
I need to change my return flight date as it is incorrect. I distinctly remember not selecting March 13, [redacted], as my return date because I have another flight to Montevideo on January 15, [redacted]. Originally, my return date was January 13, [redacted]. I apologize for any confusion, and I appreciate your assistance. I have signed up for the 24-hour risk-free rebooking service and need to make this change promptly. Thank you. You can correspond with me in French or Spanish as well.
Reported by GetHuman4122965 on Donnerstag, 19. Dezember 2019 17:14
I recently bought a round trip ticket from LAX to TSA on 06/17/[redacted] with airline confirmation NTG4HH. The ticket stated 1 stop at Chengdu, China for $[redacted].14, but to my surprise, there were actually 2 stops - one at Chengdu, China, and another at Jinan, China. This discrepancy likely resulted in an overcharge of approximately $[redacted]. Additionally, the departure flight on 12/17/[redacted] was delayed for 11-12 hours, leading to around $[redacted] in extra transportation expenses. The delay forced me to stay in Chengdu for two days at an additional cost of $50. This unexpected change in plans disrupted my tour, which is immeasurable in monetary terms. Considering the inconveniences and financial losses I incurred, I am seeking a refund of $[redacted]. I hope to receive a prompt response regarding this matter. Thank you, G.H.
Reported by GetHuman4311313 on Donnerstag, 30. Januar 2020 20:24
On February 13, I took flight BA556 to London, which I booked through JustFly. The trip was excellent, and I thought I had found a reliable booking agency. However, on February 23, our scheduled flight to Rome on the 24th posed concerns due to the coronavirus outbreak in Italy. I reached out to JustFly to inquire about the possibility of altering my travel plans but was informed that it wasn't an option. After contacting British Airways, they advised me to have JustFly representatives call [redacted] for assistance. Despite multiple interactions with JustFly agents, including Margo #[redacted], Trevor #[redacted], Marga, and a final conversation with supervisor Denny #[redacted], it was finally Trevor who managed to secure a flight back to the USA via Lisbon. Our original booking number is [redacted]-[redacted]-[redacted] with confirmation OQOFMm, for which we incurred various fees amounting to over $4,[redacted]. Considering the circumstances, I believe a partial refund would be reasonable. Your prompt attention to this matter would be greatly appreciated. Thank you. Signed, Vicki H. from LaPorte, IN Email: [redacted] Phone: [redacted] I recently encountered a chat assistant directing me to a site offering email access for $1, which seems unreasonable.
Reported by GetHuman4402882 on Donnerstag, 27. Februar 2020 15:04
My sister and I purchased tickets for a flight to Turkmenistan nearly a year ago, scheduled for March 27, [redacted]. Due to the New York State Department of Health advising against travel because of coronavirus concerns, she has decided not to go. The tickets cost us a total of $2,[redacted]. Turkmenistan now has quarantine measures in place for foreign travelers due to the ongoing COVID-19 outbreak starting on February 9. Travelers showing symptoms or with possible exposure histories may be required to undergo mandatory quarantine, possibly in hospitals. French diplomatic officials have cautioned that foreign travelers might be hospitalized at their own expense under these measures and are urging French citizens not to visit Turkmenistan. While Turkmenistan has reported no confirmed COVID-19 cases, the virus is expected to continue spreading globally. Health authorities are implementing screening and quarantine procedures at airports worldwide and advising precautions such as avoiding contact with animals, practicing proper hygiene, and seeking medical attention if necessary. More information can be found at the New York State Department of Health website.
Reported by GetHuman-itomkha on Freitag, 28. Februar 2020 11:30
I am seeking information on the refund process for my flight tickets due to the impact of the Coronavirus pandemic. With the uncertainty if ANA will operate the Bangkok - Tokyo - NYC route, I would like to know the steps to take if the flight gets canceled. I received an email from ANA regarding a change to a smaller aircraft. It mentions seat changes and refund of seat reservation fees if applicable. ANA provides links for seat confirmation and online check-in. The email also specifies baggage rules according to the fare class purchased. If a seat change occurs from a reserved to an unreserved seat, the travel agency will refund the reservation fee. I am looking for guidance on how to proceed in this situation.
Reported by GetHuman-pornsrik on Montag, 2. März 2020 06:07
Dear Sir/Madam, I am writing regarding my recent travel booking through JustFly.com for a trip from Montreal to Vienna. My JustFly booking number is [redacted]-[redacted]-[redacted], and my Air Canada confirmation number is PUB8ZU. Originally, I was scheduled to depart from Montreal to Vienna on March 9th, [redacted], and return on March 25th, [redacted]. Due to the current COVID-19 situation in Vienna, with increasing cases and health risks associated with travel, especially for someone like me, a 68-year-old with respiratory issues and a weak immune system, I have decided to cancel my trip. I have provided medical documentation to support this decision. Despite contacting customer service multiple times and explaining my situation in detail, I have not received assistance or understanding from JustFly agents. I am requesting a full refund of $[redacted] for my ticket in light of these circumstances. I urge you to address this matter promptly to avoid further escalation. Sincerely, Mrs. Azarm Salimi Ghezelbash
Reported by GetHuman-azarmsal on Samstag, 7. März 2020 22:48
Thank you for contacting us. I am Tintin, and my fiancee booked Jerry Hulse's flight to the Philippines. Unfortunately, I couldn't reach you at the provided number. Jerry prefers only American Airlines and Philippine Airlines, with minimal stops and only one layover in Los Angeles. Please keep the same airlines for the flight, even if the timing changes. I found similar options on justfly.com today, but the return flight to Atlanta has changed. Please provide us with alternative options. We appreciate your prompt reply. Thank you and best regards. From, Tintin
Reported by GetHuman-gangelj on Montag, 9. März 2020 12:22
We have a flight booked to Israel on April 5 and returning 9 days later. Due to the coronavirus quarantine measures in Israel for incoming travelers, we can't proceed with the trip. Our flights with Royal Jordanian Airlines have connections through Amman, Jordan to Israel. Could we please get a full refund considering the situation? We are both in our 70s. Appreciate your help.
Reported by GetHuman4439908 on Montag, 9. März 2020 13:48
I recently noticed a charge of $55.10 on my credit card ending in [redacted] from Justfly. Could you please clarify this charge for me? Moreover, I had cancelled reservation [redacted]-[redacted]-[redacted] on March 4th and even received a confirmation email. Surprisingly, on March 6th, I received another email stating the reservation was active. Why was this sent when I already cancelled and received confirmation? I've been attempting to reach out for assistance regarding this matter, but the phone lines seem to have over 30-minute wait times with no response. This has been happening consistently since these issues arose, and it is incredibly frustrating. I am disappointed by the lack of assistance in resolving the credit card charge problem. This experience is dissatisfying, and it's making me consider exploring alternative options for booking my travels. Sincerely, Ralph G.
Reported by GetHuman4449823 on Donnerstag, 12. März 2020 06:29

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