I was told to **** it up. I pushed the button to upgrade my United basic economy flight to economy for $** and got charged $**.

GetHuman2716950's customer service issue with JustFly from April 2019

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The issue in GetHuman2716950's own words
Upgrade from basic economy to ecomony. ... Booking ****-***-*** United confirmation * H*ECR**I upgraded my united flight from basic economy to economy and hit the button for $**.**. I was charged twice which equals $**. I would like a refund of $**. When I called the woman did not help and made no sense. I don't think she understood what I was talking about and told me to go research this. What does that mean?? It was a total waste of my time. I called another time and the second woman also told me that it is basically too bad. Nothing was done. For this reply you are telling me this is my last contact. I wasn't contacted at all! What is wrong with this site?
I pushed the $** button and got charged $**.
I want a $** refund for the double charge. This was not fixed but you say it is fixed.
I have booked with Justfly for years.
I tried calling United but they don't answer the phone. I was on hold * time for ** minutes.
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JustFly

Upgrading my ticket.
Customer service issue
Reported by GetHuman2716950
Apr 10th, 2019 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 809 others
0 customers following this
Items needed
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Frequent Flyer number (if applicable)

Timeline

GetHuman2716950 started working on this issue
Apr 10th, 2019 4:48pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 10th, 2019 4:48pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 13th, 2019 5:14pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 13th, 2019 5:17pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 13th, 2019 5:24pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 13th, 2019 5:27pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 13th, 2019 5:27pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 18th, 2019 6:16pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 18th, 2019 6:17pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 18th, 2019 6:33pm
GetHuman2716950 indicated the issue is not fixed yet.
Apr 18th, 2019 6:34pm

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