I made * separate reservations through justfly.com on March **, **** (***-***-*** and...

GetHuman2469650's customer service issue with JustFly from March 2019

3 views
 | 
729 similar
 | 
0 following
Help with my JustFly issue
First: share to improve GetHuman2469650's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2469650's next move: call JustFly.
The best way to get your problem resolved is to tap the button below to start calling JustFly. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2469650 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2469650's own words
I made * separate reservations through justfly.com on March **, **** (***-***-*** and ***-***-***). Both were cancelled by Justfly.com claiming "credit card issues". Although Spirt Airlines had both transactions pending on my account. I was told by justfly that the money would revert back to my account within ** to ** hours. On Tuesday March **, **** my card was charged for both reservations. On March **, **** at **** PDT, I called reservations customer service* I asked the agent to speak with a supervisor. After a brief hold the supervisor came on the line and introduced herself as "Gi or Gee" I explained to her the situation, she said she could only find * of the bookings and that NOTHING had been charged to my account, and that those transactions were just "soft holds" and NOW the money would released back to my account within *-** business days. I tried explaining to her that I had already been charged by Spirit Airlines. She argued that I had NOT been charged twice and that money was only being held because I was booking reservations for * people! As I tried to explain to her that I had * separate transactions of the exact same itinerary she hung the phone up on me! I was simply trying to explain to her that it no longer showed as a "pending" transaction, but a "completed" transaction. We're talking $***.** being held from my account and all she could do out of her own frustration was to hang up on me! As a "SUPERVISOR"...that was her only solution! *I AM OUTRAGED! I have worked in the airline industry for over ** years before going into the Medical field. I KNOW WHAT PROFESSIONALISM IS! I KNOW WHAT REAL CUSTOMER SERVICE IS! and I UNDERSTAND ALL OF IT! *Not only will NOT EVER use justfly.com, I will make sure as many people the WORLD over know just how RUDE and UNPROFESSIONAL your so called supervisor "Gi or Gee" was and encourage as many people as I can to NEVER DEAL WITH justfly.com. People like her should NOT be allowed such a position or even a job at all! It's people like HER who give the ENTIRE airline industry that horrible reputation! It leaves a very BITTER taste in the mouths of SEASONED TRAVELERS! *I sincerely hope you can find out who she is and teach her what customer is and should be. Anyone who takes pride in working in airline customer service knows (or at least should know) that the first line of communication people have with any airline is through reservations. Even with technology as advanced as it is today, people still want and*or need that "HUMAN" connection. Isn't that why reservation centers are still around?
GetHuman2469650 did not yet indicate what JustFly should do to make this right.
I have an issue with JustFly too
How GetHuman2469650 fixed the problem
We are waiting for GetHuman2469650 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JustFly's attention and get better help faster. Tap below to get started.
Having JustFly issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2469650 fixes it.
This email address isn't valid

JustFly

Customer service issue
Reported by GetHuman2469650
Mar 13th, 2019 - 5 mons ago
I have an issue with JustFly too
Not resolved
Seen by 3 customers so far
Similar issue to 729 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2469650 started working on this issue
Mar 13th 9:59am