Before contacting them, items GetHuman2469650 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2469650's own words
I made * separate reservations through justfly.com on March **, **** (***-***-*** and ***-***-***). Both were cancelled by Justfly.com claiming "credit card issues". Although Spirt Airlines had both transactions pending on my account. I was told by justfly that the money would revert back to my account within ** to ** hours. On Tuesday March **, **** my card was charged for both reservations. On March **, **** at **** PDT, I called reservations customer service* I asked the agent to speak with a supervisor. After a brief hold the supervisor came on the line and introduced herself as "Gi or Gee" I explained to her the situation, she said she could only find * of the bookings and that NOTHING had been charged to my account, and that those transactions were just "soft holds" and NOW the money would released back to my account within *-** business days. I tried explaining to her that I had already been charged by Spirit Airlines. She argued that I had NOT been charged twice and that money was only being held because I was booking reservations for * people! As I tried to explain to her that I had * separate transactions of the exact same itinerary she hung the phone up on me! I was simply trying to explain to her that it no longer showed as a "pending" transaction, but a "completed" transaction. We're talking $***.** being held from my account and all she could do out of her own frustration was to hang up on me! As a "SUPERVISOR"...that was her only solution! *I AM OUTRAGED! I have worked in the airline industry for over ** years before going into the Medical field. I KNOW WHAT PROFESSIONALISM IS! I KNOW WHAT REAL CUSTOMER SERVICE IS! and I UNDERSTAND ALL OF IT! *Not only will NOT EVER use justfly.com, I will make sure as many people the WORLD over know just how RUDE and UNPROFESSIONAL your so called supervisor "Gi or Gee" was and encourage as many people as I can to NEVER DEAL WITH justfly.com. People like her should NOT be allowed such a position or even a job at all! It's people like HER who give the ENTIRE airline industry that horrible reputation! It leaves a very BITTER taste in the mouths of SEASONED TRAVELERS! *I sincerely hope you can find out who she is and teach her what customer is and should be. Anyone who takes pride in working in airline customer service knows (or at least should know) that the first line of communication people have with any airline is through reservations. Even with technology as advanced as it is today, people still want and*or need that "HUMAN" connection. Isn't that why reservation centers are still around?
GetHuman2469650 did not yet indicate what JustFly should do to make this right.
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