I have just returned from Vancouver and had to pay for my baggage on the reurn journey...

GetHuman1721643's customer service issue with JustFly from December 2018

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The issue in GetHuman1721643's own words
I have just returned from Vancouver and had to pay for my baggage on the reurn journey. I did not pay on the way to Vancouver from Glasgow. At Vancouver they said my ticket was Economy Light. The airline was Icelandic Air. My Name is William Norton Lowell, Could you please check and see if my ticket was Economy Light as it just states Economy on the ticket which would give me one bag at **kg. This also applied to my wife's booking as well. Her name is Pauline Theresa Lowell**Itinerary*View Receipt*Support*RECEIPTS**JustFly Booking Number: ***-***-*** Print Email*Departure*Airline confirmation: PBHRJB*Glasgow, United Kingdom (GLA) to Vancouver, BC (YVR)** Stop**Icelandair *Flight *** ***:**pm* Thu Nov ** , *****Glasgow, United Kingdom (GLA) Terminal M**:**pm* Thu Nov ** , *****Keflavik, Iceland (KEF)*Duration:**h **m*Layover: *h **m**Icelandair *Flight *** **:**pm* Thu Nov ** , *****Keflavik, Iceland (KEF)**:**pm* Thu Nov ** , *****Vancouver, BC (YVR) Terminal M*Duration:**h **m* Total Trip Time: **h **m**Return*Airline confirmation: PBHRJB*Vancouver, BC (YVR) to Glasgow, United Kingdom (GLA)** Stop**Icelandair *Flight *** **:**pm* Fri Dec * , *****Vancouver, BC (YVR) Terminal M**:**am* Sat Dec * , *****Keflavik, Iceland (KEF)*Duration:**h **m*Layover: *h **m**Icelandair *Flight *** **:**am* Sat Dec * , *****Keflavik, Iceland (KEF)**:**am* Sat Dec * , *****Glasgow, United Kingdom (GLA) Terminal M*Duration:**h **m* Total Trip Time: **h **m**INVOICE ***********Paid: October *, *****Traveler*Item*Amount*Pauline Theresa Lowell**Air Transportation Charges*Taxes & Fees*$***.***$***.***Payment type: MASTERCARD **********Total: $***.** CAD**Grand Total: $***.** CAD**RECEIPTS**JustFly Booking Number: ***-***-*** Print Email*Departure*Airline confirmation: VCSZQT*Glasgow, United Kingdom (GLA) to Vancouver, BC (YVR)** Stop**Icelandair *Flight *** ***:**pm* Thu Nov ** , *****Glasgow, United Kingdom (GLA) Terminal M**:**pm* Thu Nov ** , *****Keflavik, Iceland (KEF)*Duration:**h **m*Layover: *h **m**Icelandair *Flight *** **:**pm* Thu Nov ** , *****Keflavik, Iceland (KEF)**:**pm* Thu Nov ** , *****Vancouver, BC (YVR) Terminal M*Duration:**h **m* Total Trip Time: **h **m**Return*Airline confirmation: VCSZQT*Vancouver, BC (YVR) to Glasgow, United Kingdom (GLA)** Stop**Icelandair *Flight *** **:**pm* Fri Dec * , *****Vancouver, BC (YVR) Terminal M**:**am* Sat Dec * , *****Keflavik, Iceland (KEF)*Duration:**h **m*Layover: *h **m**Icelandair *Flight *** **:**am* Sat Dec * , *****Keflavik, Iceland (KEF)**:**am* Sat Dec * , *****Glasgow, United Kingdom (GLA) Terminal M*Duration:**h **m* Total Trip Time: **h **m**INVOICE ***********Paid: September **, *****Traveler*Item*Amount*William Norton Lowell**Air Transportation Charges*Taxes & Fees*$***.***$***.***Payment type: MASTERCARD **********Total: $***.** CAD**INVOICE ***********Paid: October *, *****Ancillary*Amount*Seat Selection Fee*$**.***Payment type: MASTERCARD **********Total: $**.** CAD**Grand Total: $***.** CAD
Checking if our ticket was Economy Light as it states Economy on our boarding pass etc
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JustFly

Customer service issue
Reported by GetHuman1721643
Dec 9th, 2018 - 6 mons ago
I have an issue with JustFly too
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GetHuman1721643 started working on this issue
Dec 9th, 2018 9:06am