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GetHuman1146775's customer service issue with JustFly from September 2018

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The issue in GetHuman1146775's own words
Reach them to change a flight ... My reservation * ***-***-*****Several concerns**. Despite having seats selected and confirmed in writing, Air Canada had no idea about them. The same will be true for our return flight, I am told. **. Our *nd leg (from Toronto to Lisbon) of the trip here was on an Air Canada Rouge plane. This was never noted by your description of the airline used and Rouge planes are older, smaller and incredibly uncomfortable. I would have used another airline for the same price, had I known. Rouge is notorious for smaller seats and less services. Both my husband and I have back issues and he is * feet tall and it was impossible to rest. *The flight back on the **th of September is also with a Rouge plane from Lisbon to Toronto and the trip * hours. *Since your advertising did not note Rouge fleet, I would like either a free upgrade for us or reroute us home on a different airlines, leaving the afternoon of September **th. *Please. We paid over $**** for our tickets and we did not get what we paid for or even the proper Airlines. *Respecyfully requested*Amy Glasser
Rouge Air Canada is not the same as Air Canada. You misled me.
Get us on a different planecomong home on the **th.
I expect the my trip to be on the planes you said they would be on. Luftansa *Air Canada, not Air Canada Rouge.
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JustFly

Airline reservations
Customer service issue
Reported by GetHuman1146775
Sep 15th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 328 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman1146775 started working on this issue
Sep 15th, 2018 12:21pm
GetHuman1146775 indicated the issue is not fixed yet.
Sep 15th, 2018 12:22pm