I purchased * round trip tickets to Kona Hawaii from LAX in May of this year Confirmati...

GetHuman-herbshaw's customer service issue with JustFly from August 2018

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The issue in GetHuman-herbshaw's own words
I purchased * round trip tickets to Kona Hawaii from LAX in May of this year Confirmation Number ***-***-***. At least that is what I asked for. I had previously made reservations for my wife and family members at the Kona Islander Inn where we always stay when we go to the big island of Hawaii. When we got our confirmation from JustFly, it said nothing that I recognized about Maui. You can imagine my surprise when we got to the airport on July **nd and found that we were going to Maui. After a long ugly day of travel we arrived in Maui just prior to midnight and there were no flights to Kona until the next day. We got a room and booked round trip tickets to Kona. Now we have lost the better part of a day of our vacation to say nothing of the huge inconvenience and additional expense. *The following is a list of most of the additional charges we incurred which I assume will be reimbursed. My phone number is ***.***.**** and you have my email address. I would greatly appreciate your immediate attention to this matter.*Visa Signature Account Ending in *****Jul. **, **** - Aug. **, **** * ** days in Billing Cycle*July ** *MAUI BEACH HOTELKAHULUIHI ARRIVE: ******** *$***.** *Jul ** *HAWAIIAN AI *************PUALANIHI TK*: ************* PSGR: SHAW*HERBERT ORIG: OGG, DEST: KOA S*O: O CARRIER: HA SVC: H ORIG: KOA, DEST: OGG S*O: O CARRIER: HA SVC: M *$***.** *Jul ** *HAWAIIAN AI *************PUALANIHI TK*: ************* PSGR: SHAW*JEANNE ORIG: OGG, DEST: KOA S*O: O CARRIER: HA SVC: H ORIG: KOA, DEST: OGG S*O: O CARRIER: HA SVC: M *$***.** *Jul ** *HAWAIIAN AI *************PUALANIHI TK*: ************* PSGR: SHAW*HERBERT ORIG: HNL, DEST: HNL S*O: O CARRIER: HA SVC: X *$**.** *Jul ** *HAWAIIAN AI *************PUALANIHI TK*: ************* PSGR: SHAW*JEANNE ORIG: HNL, DEST: HNL S*O: O CARRIER: HA SVC: X *$**.** *Jul ** *HAWAIIAN AI *************MAUIHI TK*: ************* PSGR: SHAW*HERBERT ORIG: HNL, DEST: HNL S*O: O CARRIER: HA SVC: X *$**.** *Total*$***.**

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JustFly

Customer service issue
Reported by GetHuman-herbshaw
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 300 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-herbshaw started working on this issue
Aug 24th, 2018 1:02am
GetHuman-herbshaw indicated the issue is not fixed yet.
Aug 24th, 2018 3:45am
GetHuman-herbshaw indicated the issue is not fixed yet.
Sep 15th, 2018 7:47pm

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