To Whom It May Concern,**My name is Lindsey Kohnert. I flew from Phoenix to New York (J...

GetHuman1021607's customer service issue with JustFly from August 2018

Help with my JustFly issue
The issue in GetHuman1021607's own words
To Whom It May Concern,**My name is Lindsey Kohnert. I flew from Phoenix to New York (JFK) to Abu Dhabi to Kochi recently (******) via American Airlines and Etihad after purchasing tickets through Just Fly. I was to return to Phoenix via Cochin International Airport on ******* and then subsequently on *******. Unfortunately, however, due to flooding, the Cochin International Airport has now been shut down until ******* instead of the initial anticipated date of *******. Being in Fort Kochi, I have been unable to leave for other airports (specifically the airport in Bangalore where my flight was to leave on *******) due to transportation modes being shut down and*or hindered and unsafe due to flooding along various routes. I have contacted Just Fly multiple times requesting a partial refund of flight tickets for my return flight tickets so that I (and my traveling companion, Tom Gorlewski) would be able to find an alternate way home and*or use the refund to purchase a flight when able. However, due to Just Fly having me contact Etihad directly to initially reschedule the flight when Cochin International Airport first shut down, I have been told I can no longer be reimbursed by Just Fly and told to contact Etihad instead regarding a partial refund. I have contacted Etihad multiple times, however they inform me they are unable to refund me as it is up to Just Fly to do that. The only thing Etihad can do is schedule a flight for me and my companion sometime in SEPTEMBER! This is unacceptable. I want a partial refund on the return tickets I purchased from you so that I can obtain a flight back to the United States on another airline earlier than two weeks from now. What was supposed to be an ** day trip should not have to extend to a month long trip which I and my companion cannot afford. At this time, my impression of Just Fly is no longer a positive one and I will likely not use your service again if this situation is not resolved favorably. **Sincerely, *Dr. Lindsey Kohnert
GetHuman1021607 did not yet indicate what JustFly should do to make this right.
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JustFly

Customer service issue
Reported by GetHuman1021607
Aug 22nd, 2018 - 3 mons ago
I have an issue with JustFly too
Fixed
Seen by 3 customers so far
Similar issue to 293 others
0 customers following this
Items needed
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Booking reference
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Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman1021607 started working on this issue
Aug 22nd 2:28am
GetHuman1021607 indicated the issue is not fixed yet.
Aug 22nd 2:28am
GetHuman1021607 indicated the issue is not fixed yet.
Aug 22nd 3:36am