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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman980555's own words
I booked a reservation on the ** of August ****, flying from Denver to Durban in November of ****. Then My mother in-law got really sick and had to change dates as she was dying. We called justfly to ask questions and were told we can cancel our reservation and get a travel credit which we will have to use in ****. Then later I saw my bank statement and saw that the justfly agent lied and my credit card was charged with an additional $***.**. My husband and I called back to complain and were told the agent made a mistake and nothing can be done. So we moved on and buried my mother in-law who had passed away.*In ***** we called to confirm when is the right time to make a reservation and were told that since our old reservation was made in august ** **** our new reservation will have to be made by august ** **** and that reservation should be for after june ****.*On the *th of july **** my husband called again and was told there's no flight going from Denver to London to capetown to Durban , and that I can call on the august ** **** or before to see if there's a flight going that route then make a reservation.*On august ** **** I called to tell an agent I can just fly from Denver to London to Durban if going via Capetown is a problem. An agent lied and said there's no travel credit under my name and hung up on me. I called back then a different agent said I do have a travel credit but had to use it before august ** ****. Is there a way someone can go back to july ** **** and listen to the agent telling me that I can book a flight on the ** of august ****. Plus I contacted british airways and was told that they can extended the travel credit but have to tell justfly to contact them with my information at **********. This has been a stressful situation and now I am physically sick with migraines because of being lied to and scammed out of $****.**.
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