I booked a reservation on the ** of August ****, flying from Denver to Durban in Novemb...

GetHuman980555's customer service issue with JustFly from August 2018

2 views
 | 
256 similar
 | 
0 following
Help with my JustFly issue
GetHuman980555's next move: call JustFly.
The best way to get your problem resolved is to tap the button below to start calling JustFly. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman980555 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman980555's own words
I booked a reservation on the ** of August ****, flying from Denver to Durban in November of ****. Then My mother in-law got really sick and had to change dates as she was dying. We called justfly to ask questions and were told we can cancel our reservation and get a travel credit which we will have to use in ****. Then later I saw my bank statement and saw that the justfly agent lied and my credit card was charged with an additional $***.**. My husband and I called back to complain and were told the agent made a mistake and nothing can be done. So we moved on and buried my mother in-law who had passed away.*In ***** we called to confirm when is the right time to make a reservation and were told that since our old reservation was made in august ** **** our new reservation will have to be made by august ** **** and that reservation should be for after june ****.*On the *th of july **** my husband called again and was told there's no flight going from Denver to London to capetown to Durban , and that I can call on the august ** **** or before to see if there's a flight going that route then make a reservation.*On august ** **** I called to tell an agent I can just fly from Denver to London to Durban if going via Capetown is a problem. An agent lied and said there's no travel credit under my name and hung up on me. I called back then a different agent said I do have a travel credit but had to use it before august ** ****. Is there a way someone can go back to july ** **** and listen to the agent telling me that I can book a flight on the ** of august ****. Plus I contacted british airways and was told that they can extended the travel credit but have to tell justfly to contact them with my information at **********. This has been a stressful situation and now I am physically sick with migraines because of being lied to and scammed out of $****.**.
GetHuman980555 did not yet indicate what JustFly should do to make this right.
I have an issue with JustFly too
How GetHuman980555 fixed the problem
We are waiting for GetHuman980555 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get JustFly's attention and get better help faster. Tap below to get started.
Having JustFly issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would JustFly email you?
This email address isn't valid
Follow this issue
See how GetHuman980555 fixes it.
This email address isn't valid

JustFly

Customer service issue
Reported by GetHuman980555
Aug 11th, 2018 - 7 mons ago
I have an issue with JustFly too
Not resolved
Seen by 2 customers so far
Similar issue to 256 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman980555 started working on this issue
Aug 11th, 2018 9:07pm
GetHuman980555 shared this issue with your circles on Google+
Aug 11th, 2018 9:07pm