cancel and refund because a died mom passenger traveled earlier, insured flight
GetHuman975151's customer service issue with JustFly from August 2018
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The issue in GetHuman975151's own words
I do not speak English well, but I can write better. My mom has a reservation to fly to Cuba on Sept *, but her mom died, and she had to fly earlier. She flew on Aug *. She wants to keep the flight back from Cuba but cancel the one to Cuba on Sept *. The flight was insured. AA told us you can refund one ticket. The ticket No is *************. I speak Spanish.
we are in pain we lost a dear person and the issue is still
as soon as possible, refund the reservation and sell us a new returning ticket only.
I use just fly every time I have to book a flight
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