I'm having a lot of trouble with JustAnswer.com.*They're saying they can't find my acco...

GetHuman5314051's customer service issue with JustAnswer from September 2020

Help with my JustAnswer issue
The issue in GetHuman5314051's own words
I'm having a lot of trouble with JustAnswer.com.*They're saying they can't find my account with the e-mail address I gave them which is my usual e-mail. I want to leave this company. I got in touch with customer support as JustAnswer had taken £**.** from my bank account and I never gave them permission to do this. I'm an OAP and can't afford this but I'm getting no satisfaction. I have given them dates and bank card details with some numbers missed out. They're saying it must be another account. The bank slip I got states **th Sept **** JA-CAR.com *trial £*.** next was **th Sept **** JustAnswer *MEMB £**.**. Can you help me to understand what's going on here? I'm ** yrs old. They even sent me a survey to ask how the service was

GetHuman5314051 did not yet indicate what JustAnswer should do to make this right.

How GetHuman5314051 fixed the problem
I went down to my bank and explained what had happened. The lady dealing with me made a few phone calls and got me a refund which will be paid into my account before Friday. So much for the Customer Support not being able to find my 'account'. Thanks for asking. I now have a printout from the bank with all the details involved. The bank also put a block on the account in case JustAnswer tried to charge me again before the details were finalised. The account is now closed which is what I had wanted in the first place
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JustAnswer

Customer service issue
Reported by GetHuman5314051
Sep 29th, 2020 - 2 years ago
Fixed
GetHuman5314051 shared how to fix
Seen by 18 customers so far
Similar issue to 329 others
0 customers following this
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Timeline

GetHuman5314051 started working on this issue
Sep 29th, 2020 8:27pm
GetHuman5314051 confirmed the issue is fixed. Hooray!
Sep 30th, 2020 7:18pm
GetHuman5314051 confirmed the issue is fixed. Hooray!
Oct 1st, 2020 8:16pm