When looking at email containing images, a yellow banner on top displays the following...

GetHuman-cglenn's customer service issue with Juno from May 2019

Help with my Juno issue
The issue in GetHuman-cglenn's own words
When looking at email containing images, a yellow banner on top displays the following: "Images from this message could not be delivered securely and are not shown by default Show Images"*The statement "Show Images" can be clicked on to do just that.*This suggests Juno email can not be trusted. What gives?

GetHuman-cglenn did not yet indicate what Juno should do to make this right.

How GetHuman-cglenn fixed the problem
I received the following response from Juno claiming my problem was no problem...** *Please accept our apologies for any inconvenience caused. **Please note that the message you are seeing is due to the recent update of most browsers. Although you are not seeing a secured website icon or "https," this does not mean that the website is not secured or protected. Rest assured that the Juno website is secured.**Currently our site (both start page and Email on the Web) is always shown on HTTP only. We do not support HTTPS but your login and password are always submitted through HTTPS, so your credentials are safe. **Our subscribers' privacy and account security is of the utmost importance to us. We take every available measure to ensure the security of your information, which includes transmitting information to Juno in an encrypted format so that it cannot be read by anyone else as it travels over the Internet. **Juno does not release any information provided by you (including name, address, email address, telephone number or other information) to an advertiser or other third party without obtaining your consent (except as required or requested by law, legal process, regulation or governmental authority). **For future technical questions, please create a Personal Assistance Ticket at http:**www.juno.com*support*pat and select "Technical Support."**Thanks for your understanding.**Sincerely,**Cristina Brown*Juno Customer Support*http:**www.juno.com*support
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Juno

Customer service issue
Reported by GetHuman-cglenn
May 20th, 2019 - 2 years ago
Fixed
GetHuman-cglenn shared how to fix
Seen by 23 customers so far
Similar issue to 336 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman-cglenn started working on this issue
May 20th, 2019 10:10pm
GetHuman-cglenn indicated the issue is not fixed yet.
May 21st, 2019 11:23am
GetHuman-cglenn confirmed the issue is fixed. Hooray!
May 22nd, 2019 11:36am

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