Juno is requesting a Pin Code on the site in order for me to get to reset my password...

GetHuman1666624's customer service issue with Juno from December 2018

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The issue in GetHuman1666624's own words
I am trying to reset my password due to a malfunction, of a password manager. After it update its' software, my passwords, of which some disappeared! ... Juno is requesting a Pin Code on the site in order for me to get to reset my password. I have never been given a Pin code for any reason! Why would Juno request one now? I have a MegaMail account, yet customer service or tech support is not any easier to contact! If Juno would send me the password reset link in my email, I just click on it and reset my password! Most email providers have pages at the click of a mouse, where passwords can be reset instantly... Juno have them, just not readily available for customers to help themselves!
This is especially frustrating because it's not necessary to make resetting a password this difficult.
This could have been fixed in less than the time it takes for them to send me an email!
I have been a customer of Juno for more than ** years!
I have been trying for two days to get the message to technical , to no avail...
I have an issue with Juno too
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Juno

My MegaMail account that I have had for years!
Customer service issue
Reported by GetHuman1666624
Dec 1st, 2018 - 6 mons ago
I have an issue with Juno too
Not resolved
Seen by 5 customers so far
Similar issue to 94 others
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Timeline
GetHuman1666624 started working on this issue
Dec 1st, 2018 8:59am