I ordered two shirts on ********* order number ********* which was supposed to be deliv...

GetHuman-jwwein's Track order issue with Jos A. Bank from October 2019

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The issue in GetHuman-jwwein's own words
I ordered two shirts on ********* order number ********* which was supposed to be delivered on ****. It never came. I investigated the matter including a call to you and was told that the package was held up by Fedex due to an address problem. The Fedex tracking number, I believe, is ************) I contacted Fedex yesterday (there is an incident number which I believe came from them: **********, but it might be your number) and gave them my location and phone number. Today they called me to tell me that the package was damaged and is currently in Memphis* they could not tell me about the contents, just the package. They told me that I should contact the sender (i.e., you). I really do want the shirts, but I can't wait forever. Please see if you can get the package moving again or send me replacement shirts quickly. If neither action can be accomplished, please refund my money, including shipping charges. I am resorting to this email system because I have waited a very long time to get to you by phone only to be thanked for my patience while waiting for a style consultant (a ridiculous title). Please help me. Thanks. **James Weinberger

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Jos A. Bank

Track order issue
Reported by GetHuman-jwwein
Oct 4th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 61 others
0 customers following this

Timeline

GetHuman-jwwein started working on this issue
Oct 4th, 2019 4:10pm

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