You cancelled three orders ******** ********* and ********* it is in all cases the same...

GetHuman-fornjm's customer service issue with Jos A. Bank from August 2018

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The issue in GetHuman-fornjm's own words
You cancelled three orders ******** ********* and ********* it is in all cases the same purchase, that I tried to make with * different credit cards which they were all rejected (after the first one was rejected for no coincidence with issuing bank data, the others were automatically rejected). However the store tried to get the money by processing the charge against the credit cards. By chance I was able to stop two of the charges, but one, against VISA card **************** was successful. So I want my money back, since the order was cancelled by the seller. Please run a reimbursement by crediting the same credit card, and frankly, see what is wrong in your system as you cannot cancel an order an simultaneously try to collect the money, particularly because the communication received especifically states that the credit card WILL NOT BE CHARGED.
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Jos A. Bank

Customer service issue
Reported by GetHuman-fornjm
Aug 17th, 2018 - a yr ago
I have an issue with Jos A. Bank too
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Seen by 19 customers so far
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-fornjm started working on this issue
Aug 17th, 2018 3:58pm
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Aug 17th, 2018 4:01pm
GetHuman-fornjm confirmed the issue is fixed. Hooray!
Aug 20th, 2018 5:31pm