Joseph Banks has the worst website I have dealt with

GetHuman991837's customer service issue with Jos A. Bank from August 2018

Help with my Jos A. Bank issue
The issue in GetHuman991837's own words
I called last night to order my son two Travel collection work shirts during the deal of the day. He has a law interview in NY next week and needs new shirts. I am at our cottage in Northern Michigan for the summer. I tried to place my order and it came back constantly telling me no address exists. First of all, I live on a huge famous lake so it’s not that remote. I order things to be delivered here all the time. Second, it said my credit card was declined which was incorrect. Just to be sure I called the bank after it kept saying that thinking I had a fraud alert. Nope, it was all on your end. I gave up past midnight. I tried again today, same issues. I have called now multiple times and have been on hold for over a hour. I just gave up, so frustrated by your website and customer service. My son is exactly who you want to sell to, young business successful needing to add on to his business wardrobe. He is a second year law student at University of Michigan. He is flying out next week to NY for a interview and needs fresh new white shirts. You usually have been great for us because I live in Dallas in the winter and he lives in Ann Arbor, it’s been easy for me to help and pay for his clothing. I am frustrated and annoyed at the time this has taken without any results.***I need a call back ASAP!**Melissa Stayer****-***-**********@***.com****** SE Torch Lake Rd.*Alden, Mi. *****
Call me ASAP
I have an issue with Jos A. Bank too
How GetHuman991837 fixed the problem
I kept calling and calling. It took a huge amount of my time but I eventually got a hold of a live person and he was helpful!
Please help with my Jos A. Bank issue
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Jos A. Bank

Customer service issue
Reported by GetHuman991837
Aug 14th, 2018 - a yr ago
I have an issue with Jos A. Bank too
Fixed
GetHuman991837 shared how to fix
Seen by 10 customers so far
Similar issue to 7 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman991837 started working on this issue
Aug 14th, 2018 7:15pm
GetHuman991837 confirmed the issue is fixed. Hooray!
Aug 14th, 2018 8:42pm
GetHuman991837 confirmed the issue is fixed. Hooray!
Aug 15th, 2018 8:24pm