I have a *-*** year old Heat pump model YZF*****C and am confused about how to use it i...

GetHuman-alecaval's customer service issue with Johnson Controls, Inc. from January 2019

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I have a *-*** year old Heat pump model YZF*****C and am confused about how to use it in winter. My technician says I should turn the system off between December and March which seems to defeat the purpose. In the Customer booklet it mentions Air Temperature at Outdoor Coil degree F DB Heat -**. Does this mean I can run the unit unless the outside temperature reaches more than -**F? I'm in Canada so that would mean -**Celsius.
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Johnson Controls, Inc.

Customer service issue
Reported by GetHuman-alecaval
Jan 14th, 2019 - 9 mons ago
I have an issue with Johnson Controls, Inc. too
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Seen by 2 customers so far
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GetHuman-alecaval started working on this issue
Jan 14th 6:49pm