John Hancock Customer Service

Contact John Hancock & solve common issues

Use John Hancock's Phone Number

John Hancock's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about John Hancock. Below you will also find the phone and non-phone-based contact information we've gathered.

John Hancock: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for John Hancock.
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Click below to show 1 more questions, answers, and complete guides to common John Hancock customer support problems.

Contacting John Hancock customer support

Below you can compare and contrast the 7 ways to contact John Hancock by looking at which ones are the fastest and which ones other customers recommend the most for solving John Hancock customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact John Hancock across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-333-0963
Customer Service
3 mins16
800-732-5543
Individual Life Insurance
29 mins77
Online Help at johnhancock.com
Customer Service
< 2 hrs92
800-395-1113
401(k) Plans Customer Service
2 mins66
800-344-1029
Annuities Customer Service
2 mins68
866-222-7498
College Savings Customer Service
2 mins70
800-225-5291
Mutual Funds Customer Service
2 mins64

Does GetHuman work with John Hancock?

GetHuman does not work with John Hancock's customer support operations, directly or in any other way. GetHuman has no partnership or relation to John Hancock at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check John Hancock's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting John Hancock at a Glance

John Hancock has no chat option
John Hancock has no customer email
John Hancock has 1 help forum
John Hancock has no twitter handle
John Hancock has no facebook page
Contact information overview

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