my husband has his policy ** years! * years ago he toook a loan suggested by his agent...

GetHuman4724646's customer service issue with John Hancock Life Insurance from April 2020

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The issue in GetHuman4724646's own words
my husband has his policy ** years! * years ago he toook a loan suggested by his agent for medical bills, we have no paid back the loan but continue to make premium payments. we have received a few notices about money we owe, but were under the impression if we did not pay back the policy would be a lesser value, we tried to call our agent several times but never returns the call. please, can you help us, i'm the wife but the owner is here

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John Hancock Life Insurance

Customer service issue
Reported by GetHuman4724646
Apr 27th, 2020 - 6 months ago
Fixed
Seen by 3 customers so far
Similar issue to 5 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman4724646 started working on this issue
Apr 27th 5:03pm
GetHuman4724646 confirmed the issue is fixed. Hooray!
Apr 27th 10:52pm