For over ** years I owned an LX *** with a **-inch mower and finally replaced it with a...

GetHuman-eaweitka's customer service issue with John Deere from May 2019

Help with my John Deere issue
The issue in GetHuman-eaweitka's own words
For over ** years I owned an LX *** with a **-inch mower and finally replaced it with an X *** with a **-inch mower last year. Both great machines.*I just have one issue and that is replacing the mower blades. For all the years I had the LX *** I never had a problem loosening the screws with an * inch Cresent wrench to replace the blades.*My new X*** has nearly the identical blade mounting but it is nearly impossible to loosen the screws to replace the blades. The srews are not rusted or damaged and I make sure to grease them and the spring washer before I use them again. I am using a box end wrench and can't get the srews loose. I have to extend the wrench by ** inches and use a hammer to make the screws move. Last time I actually I had to remove the mover deck, turn it over and with a long extension on my box wrench unscrew the blades.*What has changed? Was there an engineering change and what can I do? Changing the blades went from a * min easy job to a nearly hour-long hard one.*HELP!
GetHuman-eaweitka did not yet indicate what John Deere should do to make this right.
I have an issue with John Deere too
How GetHuman-eaweitka fixed the problem
The solution seems to be greasing the mounting screws and both sides of the blades including spring washers with really heavy grease. Has worked so far for me.*Never in ** years did I have to do that on my old LX ***. Wonder what has changed?
Please help with my John Deere issue
Do you have a customer issue as well?
We can help you get John Deere's attention and get better help faster. Tap below to get started.
Having John Deere issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

John Deere

Customer service issue
Reported by GetHuman-eaweitka
May 10th, 2019 - a mon ago
I have an issue with John Deere too
Fixed
GetHuman-eaweitka shared how to fix
Seen by 10 customers so far
Similar issue to 383 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-eaweitka started working on this issue
May 10th 1:23am
GetHuman-eaweitka indicated the issue is not fixed yet.
May 10th 12:06pm
GetHuman-eaweitka indicated the issue is not fixed yet.
May 11th 1:37pm
GetHuman-eaweitka indicated the issue is not fixed yet.
May 11th 1:37pm
GetHuman-eaweitka confirmed the issue is fixed. Hooray!
May 13th 12:57pm